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Lights not responding on Alienware and G Series computers after installing the Alienware Command Center

Summary: If the lights on your Alienware computers turn off or stop responding to the changes, you can attempt to run a repair installation using the latest version of the Alienware Command Center. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

When you install the Alienware Command Center, the ELC Firmware can get corrupted causing the lights on the computer to stay off or not responsive to changes done in the Alienware Command Center.

Supported Platforms:

  • Alienware and Dell G-Series Platforms Supporting Alienware Command Center 5.0 and higher

Cause

The ELC Firmware may get corrupted for several reasons, including a sudden shutdown, disconnecting or reconnecting the AC Adapter during installation.

Resolution

Run a repair installation of Alienware Command Center following the steps below:

  1. Download the latest version of Alienware Command Center from the Dell Drivers Page.
  2. ​​​​Run the setup without uninstalling the previous version of the Alienware Command Center.
  3. Once the installation starts you receive a prompt with options to Modify, Repair or Remove.
    SLN319241_en_US__2I_awcc_fw_corrupt_01_mr_v1a
  4. Click Repair to force the installation to flash the firmware again.
  5. Restart the computer and confirm if the issues persist.

Additional Information

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Affected Products

Alienware Command Center, G Series, Alienware
Article Properties
Article Number: 000178139
Article Type: Solution
Last Modified: 09 Sept 2024
Version:  6
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