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TB16 和 WD15 擴充基座的外部顯示器空白或閃爍

Summary: 提供韌體更新以解決 Dell TB16 和 WD15 擴充基座的這個空白問題。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

TB16 Dell Thunderbolt 或 WD15 Type-C 擴充基座可能會發生外部顯示器隨機突然一片空白的情況。如果您使用的是最新的 BIOS,並已安裝所有最新的驅動程式,可能會發生這種情況。  問題不限於特定的影像輸出連線或主機系統。問題也可能是間歇性的,並在重新開機後改變。

Cause

沒有可用的原因資訊。

Resolution

Dell 工程部門已為 TB16 和 WD15 擴充基座建立新的 MST 中心韌體更新,以解決此問題。  請從 Dell 支援網站下載韌體以解決問題:

TB16 韌體在這裡:https://www.dell.com/support/home/drivers/driversdetails?driverid=h3yg7

WD15 韌體在這裡:https://www.dell.com/support/home/drivers/driversdetails?driverId=PM4JN

Additional Information

Affected Products

Dell Dock WD15, Dell Thunderbolt Dock TB16
Article Properties
Article Number: 000178068
Article Type: Solution
Last Modified: 30 Aug 2024
Version:  7
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