CloudIQ: PowerStore Onboarding Overview, Cybersecurity Onboarding

CloudIQ Overview
CloudIQ is a no-cost, cloud-native application that leverages Machine Learning to proactively monitor and measure the overall health of Dell storage systems and Connectrix switches. CloudIQ uses intelligent, comprehensive, and predictive analytics. This article steps through the requirements to enable CloudIQ on Dell PowerStore systems

Cybersecurity Overview
Cybersecurity is a feature in CloudIQ that provides an inherent, simple, and reliable solution for cybersecurity risk assessment. It provides an ongoing risk assessment on selected security configurations and setups.

Prerequisites

• A Valid set of Dell Support Credentials is required.
• SupportAssist must be enabled on each PowerStore appliance in the cluster.
• Each PowerStore Appliance in the cluster must have the same Site ID or 11I_PARTY_NBR.
• CloudIQ collections must be enabled on each PowerStore appliance in the cluster.

Cybersecurity Requirements
The following additional requirements exist to enable the Cybersecurity feature in CloudIQ:

• PowerStore system must be at operating system version 2.0.0.0 and later.
• The user must be assigned the CloudIQ Admin role, to enable access to CyberSecurity features within CloudIQ.
  • The Administrator of an organization, as defined in MyService360, is automatically assigned the CloudIQ Admin role giving them visibility to the Identity Management Page (Admin > Identity Management) within CloudIQ. Non-Admin users cannot access the Identity Management page - it is not visible.
  • The CloudIQ Admin provides the Cybersecurity View or Cybersecurity Admin role to any CloudIQ user (including themselves) before they can access Cybersecurity features.
• As of July 2021 Advisors do not have access to Cybersecurity.
• For additional reference, see Article 000191817 - CloudIQ: How to Determine CloudIQ Admins for a Company

Enabling SupportAssist

1. Log in to PowerStore Manager as a user with Administrator privileges.
2. Select Settings at the upper right of the UI:     

 

3. Select SupportAssist from the Support menu in the left menu pane.

4. Switch the SupportAssist setting from Disable to Enabled.
5. Verify that Connect to CloudIQ box is selected.
6. Configure one of the four possible SupportAssist options:

• Direct Connect with remote access.
• Direct Connect without remote access.
• Gateway Connect without remote access.
• Gateway Connect with remote access.

 

Logging In To CloudIQ

First Time Users
If this is the first time that a user is logging in to CloudIQ, they are presented with a series of introductory screenshots. Next, a notification is seen that CloudIQ is retrieving the user's account information and a list of CloudIQ compatible systems that are associated to the user's company. Note: A user only sees this introductory and system retrieval information one time.
 

PowerStore: PowerStore system(s) not present after logging into the online CloudIQ portal.

 

  





Upon logging in to CloudIQ, the user sees all systems that are successfully sending data to CloudIQ. In situations where the user has not successfully configured any systems to send data to CloudIQ, they are directed to the Connectivity page in the CloudIQ UI where they see their CloudIQ compatible systems. The following image shows an example where the user has 3 PowerStore appliances that are not properly configured.

The user must log in to PowerStore Manager, and enable SupportAssist and CloudIQ as discussed earlier.