Article Number: 000126803
iDRAC7 and iDRAC8 SupportAssist utility can create a SupportAssist collection, also known as Technical Support Report (TSR). iDRAC provides an application interface for gathering platform information that enables support services to resolve platform and system problems. iDRAC generates a SupportAssist collection of the server and then exports the collection to a location on the management station (local).
This could be a shared network location such as:
The collection may be sent to technical support for troubleshooting and inventory collection. The collection generates a standard ZIP file.
In order to learn how to setup and access the iDRAC7/8 web interface, watch this video:
Connect to iDRAC8 and Change the Default Password
Duration: 00:01:39 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.
iDRAC7 and iDRAC8 firmware version 2.30 and higher.
Figure 1: iDRAC UI
Expand Overview → Server → Troubleshooting → SupportAssist. (Fig.1)
Click Edit Collection Data. Select the data to include in the collection. (Fig.1)
Figure 2: Collection Settings
Click Apply (Fig.2)
Click Export Support Collection(Fig.1)
Figure 3: SupportAssist collection progress
Figure 4: SupportAssist collection complete.
racadm
racadm techsupreport generate -t SysInfo
[options for logs are added with comma (,) no spaces, logs are SysInfo [main log], TTYLog [Storage controller logs], OSAppAll [OS logs, available only if iDRAC Service Module [iSM] is installed on the OS and running]]
racadm techsupreport collect -f <filename>.zip [Local save when run on the server]
or racadm techsupreport collect -l <your CIFS or NFS share name> [-u <your share username> -p <your share user password> as needed]
Duration: 00:01:08 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.
Access iDRAC7 and iDRAC8 documentation by selecting the iDRAC version, then the installed firmware version, and then documentation.
iDRAC7, iDRAC8, Poweredge FC430, Poweredge FC830, PowerEdge M420, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630
09 Jul 2024
10
How To