PowerFlex 3.x Windows Log Collection Fails

Automatic log collection, using the Gateway, from Windows SDC fail with an error message similar to the following:

Command failed: Could not query installed components on node 10.0.0.1 due to: Invalid LIA session A login is required.
LIA service on the Windows host restarts automatically.

Manual execution of get_info.bat on a Windows host produces one or more messages similar to the following:

Cleaning c:\Windows\Temp\PRODUCT_NAME-getinfo
can not find directory c:\Progra~1\COMPANY_NAME\PRODUCT_NAME\TB
Gathering information from c:\Progra~1\COMPANY_NAME\PRODUCT_NAME\sds
can not find directory c:\Progra~1\COMPANY_NAME\PRODUCT_NAME\sds
can not find directory c:\Progra~1\COMPANY_NAME\PRODUCT_NAME\SDC
can not find directory c:\Progra~1\COMPANY_NAME\PRODUCT_NAME\lia
Zip "c:\Windows\Temp\PRODUCT_NAME-getinfo-tmp\WIN-787FF5MSK6U" --> c:\Windows\Temp\PRODUCT_NAME-getinfo\getInfoDump.zip
Archive c:\Windows\Temp\PRODUCT_NAME-getinfo\getInfoDump.zip created successfully
Note the messages include either or both of the strings COMPANY_NAME and PRODUCT_NAME.

Impact
Support information cannot be collected.

A software issue in LIA causes the service to restart during automatic log collection.

Incorrect configuration in get_info.bat causes logs from ScaleIO components to be skipped during log bundle creation.

Perform the following steps:

1- In get_info.bat, locate the following line:

set PRODUCT=PRODUCT_NAME

If the line exists, replace it with the following line:

set PRODUCT=ScaleIO

2- In get_info.bat, locate the following line:

set COMPANY=COMPANY_NAME

If the line exists, replace it with the following line:

set COMPANY=EMC

3- Perform a manual log collection from the Windows host.

Execute get_info.bat.

Impacted Versions
VxFlex OS versions 3.0.x
PowerFlex version 3.5

Fixed in Version
PowerFlex version 3.5.1