How to Install McAfee LiveSafe from Dell
Summary: This article covers how to download and install McAfee LiveSafe purchased from Dell.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
Affected Products:
- McAfee LiveSafe
- McAfee Multi-Device Security
A 30-day trial of McAfee LiveSafe is provided automatically on select consumer and commercial Dell computers running Windows. Customers may purchase a McAfee LiveSafe subscription:
- At the point of sale (POS) of a Dell computer
- After point of sale (APOS) of a Dell computer
Note: For information about changing your McAfee subscription, reference How to Cancel or Renew your McAfee Subscription Purchased at Dell.
For more information, click the appropriate purchase method of McAfee LiveSafe.
POS
Click either New Setup or Reinstall for the appropriate installation directions.
Warning: These steps are intended for customers who have never activated McAfee LiveSafe. Reference the Reinstall section if you previously registered an account with McAfee.
McAfee LiveSafe is preinstalled on all commercial and consumer computers running Windows. On boot, McAfee LiveSafe is available directly in the Windows System Tray.
Note:
- If the computer was reimaged before activating McAfee LiveSafe, contact Dell technical support and provide this KB article (000193010) to the agent.
To register the product:
- In the Windows Notification Area, click Show hidden files and then double-click the McAfee LiveSafe System Tray icon.
- Click Get started.
- Log In with a pre-existing McAfee or click Register Now to create an account.
Note:- A McAfee account is generated during the initial setup of a McAfee subscription.
- For issues accessing your McAfee account:
- Validate the email that is used to tie to a McAfee subscription.
- Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/
.
- Select Settings and then click My Subscription to verify your subscription status.
Note: For any discrepancies with the subscription duration and the purchase duration, reference How to Get Support for McAfee Products Sold at Dell.
Note: An active McAfee LiveSafe subscription is required to install the product.
To install the product:
- Go to https://www.mcafee.com/
- In the upper right, click Login.
- Sign in using your McAfee account.
Note:- A McAfee account is generated during the initial setup of a McAfee subscription.
- For issues accessing your McAfee account:
- Validate the email that is used to tie to a McAfee subscription.
- Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/
- Click Downloads & devices.
- From the drop-down menu, select McAfee LiveSafe and then click Download.
- Click Agree and Download.
- On download, double-click
McAfee_Installer_[BUILDER NUMBER].exe.Note:[BUILD NUMBER]= Serial Number - In the installation wizard, click Install.
- On installation, click Done.
- McAfee LiveSafe automatically launches. In the product, click Get Started to view the protection status.
APOS
Click either New Purchase or Reinstall for the appropriate installation directions.
Warning: These steps are intended for customers who have never activated McAfee LiveSafe. A redemption code (license key) from Dell can only be used once. Reference the Reinstall section if the redemption code was previously used.
To install the product:
- Go to https://www.dell.com/support/software
- Click Sign In.
- Sign In to Dell Digital Locker using the email used to purchase McAfee LiveSafe.
- Click Download McAfee LiveSafe.
- Click Get Key.
- Document the License key.
- Go to https://www.mcafee.com/activate
- Enter the License Key (step 6), Email, and then click Next.
Warning:- The License Key can only be redeemed once.
- On error "You already redeemed that code," go to the Reinstall section.
- On successful redemption, click Next.
- Optionally setup a recurring subscription or click Continue without additional benefits.
- Click Download.
- On download, double-click
McAfee_Installer_[BUILDER NUMBER].exe.Note:[BUILD NUMBER]= Serial Number - In the installation wizard, click Install.
- On installation, click Done.
- McAfee LiveSafe automatically launches. In the product, click Get Started to view the protection status.
Note: For any discrepancies with the subscription duration and the purchase duration, reference How to Get Support for McAfee Products Sold at Dell.
Note: An active McAfee LiveSafe subscription is required to install the product.
To install the product:
- Go to https://www.mcafee.com/
- In the upper right, click Login.
- Sign in using your McAfee account.
Note:- A McAfee account is generated during the initial setup of a McAfee subscription.
- For issues accessing your McAfee account:
- Validate the email that is used to tie to a McAfee subscription.
- Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/
- Click Downloads & devices.
- From the drop-down menu, select McAfee LiveSafe and then click Download.
- Click Agree and Download.
- On download, double-click
McAfee_Installer_[BUILDER NUMBER].exe.Note:[BUILD NUMBER]= Serial Number - In the installation wizard, click Install.
- On installation, click Done.
- McAfee LiveSafe automatically launches. In the product, click Get Started to view the protection status.
Article Properties
Article Number: 000193010
Article Type: How To
Last Modified: 16 Oct 2024
Version: 14
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