PowerStore: Where can I find the service tag
Summary: The service tag is a unique seven-digit alphanumeric serial number that is used when engaging Dell Technologies technical support or looking for downloads on dell.com/support.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
How to find the service tag:
- PowerStore physical location
- Using PowerStore Manager
- Using the service console
- Using PowerStore CLI (PSTCLI)
On the base or expansion enclosure
The Service Tag for the 25-slot base enclosure is a black pull-out tag that is located between the drives in slots 16 and 17. The Service Tag includes the Part Number, Dell Service Tag, and System Serial Number.
Figure 1: Locate the service tag on the flip side of the pull-out tag shown.
Using PowerStore Manager
You can view seven-digit alphanumeric service tag by clicking the Hardware tab in the top menu bar in the UI.
Figure 2: Service tag location in PowerStore Manager.
Logging into the appliance service console using SSH
The service tag is displayed when you establish an SSH session to the appliance and login with the service account (if enabled).
[SVC:service@ABCD123-A user]
You may also retrieve the service tag using the following service script: svc_diag list --basic
Or by using a grep filter: svc_diag list --basic | grep service_tag
svc_diag list --basic
<output snipped for brevity>
=================== Appliances ===================
id: A1
type: APPLIANCE
path: C1.A1
parent: C1
serial_number: **************
appliance_type: BARE_METAL
deployment_type: WARNADO
appliance_mode: UNIFIED
name: PowerAppliance-1
service_tag: ABCD123
express_service_code: **********
part_number: ***-***-***
model: PowerStore 7000T
release_version: 2.1.0.0
compatibility_level: 15
release_timestamp: 2022-01-17 20:49:19+00
installed_date: 2022-02-09 14:59:55+00
Using PSTCLI
The PowerStore Manager CLI enables you to run commands on a system through a prompt from a service console, a Microsoft Windows, or UNIX Linux host. The PowerStore Manager CLI is intended for users who want to interactively manage a PowerStore system, or to use commands in scripts for automating routine tasks.
C:\pstcli> pstcli -d <cluster management IP address> -u admin appliance show
Password (for host <cluster management IP address>):
# | id | name | service_tag | model | software_installed.release_version
----+----+-----------------------+-------------+------------------+------------------------------------
1 | A1 | PowerAppliance-1 | ABCD123 | PowerStore 7000T | 2.1.0.0
| | | | |
Affected Products
PowerStore, PowerStore 1000X, PowerStore 1000T, PowerStore 3000X, PowerStore 3000T, PowerStore 5000X, PowerStore 5000T, PowerStore 500T, PowerStore 7000X, PowerStore 7000TProducts
PowerStore Expansion Enclosure, PowerStore Rack, PowerStore 9000X, PowerStore 9000T, PowerStore Employee and PartnerArticle Properties
Article Number: 000196853
Article Type: How To
Last Modified: 24 Jan 2023
Version: 2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.