Adobe Product Code Has Already Been Redeemed
Summary: This article discusses how to troubleshoot Adobe error message "This code has already been redeemed."
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Affected Products:
Adobe Acrobat
Adobe Photoshop Elements
Adobe Premier Elements
An error This code has already been redeemed is generated if a redemption code was previously used.
Note: The redemption code was removed from the above screenshot.
Dell sells two types of licenses for Adobe:
- Perpetual (one time)
- Cloud (subscription)
Customers who purchase a perpetual Adobe license are delivered a redemption code through:
- Dell Digital Delivery if purchased with Dell hardware
- Dell Digital Locker if purchased without Dell hardware
The redemption code can be redeemed to download one copy of the product and an associated serial number.
Caution: Once a redemption code is redeemed, the code is no longer valid.
Cause
The Adobe product must be deactivated before reimaging an operating system or installing the product on another computer. For more information, reference Adobe Activation and deactivation troubleshooting
Failure to deactivate the product results in the above error.
Resolution
Dell technical support is unable to resolve this error directly. To resolve the error, you must Contact Adobe support
- Adobe ID
- Redemption Code
- Error message
Note:
- For more information about Adobe ID, reference Solve Adobe account sign-in issues
- If Adobe redirects you to Dell for support on this issue, Dell requires:
- Chat or email transcript
- Adobe CaseID
- Error Message
- Adobe ID
Additional Information
Videos
Affected Products
Business and OfficeArticle Properties
Article Number: 000177554
Article Type: Solution
Last Modified: 11 Oct 2024
Version: 11
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.