PowerStore: False Port State attribute of "Link Up (Parent disconnected)" in the PowerStore Manager Port Properties

Summary: A false Port State attribute of "Link Up (Parent disconnected)" may be listed in the PowerStore Manager (GUI) Port Properties report.

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Symptoms

The PowerStore Manager Port Properties reports may display a Port State attribute of "Link Up (Parent disconnected)" that is not aligned with the real port state.

Note: This issue affects all PowerStoreOS releases.

Link Up (parent disconnected) port state error

Cause

Issue may occur when a dedicated System Manager Module (SYM) data polling and a scheduled SYM data polling are overlapping. This overlap may lead to a mismatch inside the Management Database.

Resolution

This issue was resolved in PowerStoreOS version 4.1 (or later). 

Workaround:

With earlier versions, contact Dell Technical Support to confirm that this issue has occurred. Reference this KB Article in the Service Request for expedited handling. 

Affected Products

PowerStore
Article Properties
Article Number: 000253574
Article Type: Solution
Last Modified: 14 Jun 2025
Version:  4
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