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How to Safe List Files in Dell Threat Defense

Summary: Files may be safe listed in Dell Threat Defense by following these instructions.

This article applies to   This article does not apply to 
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Symptoms

Note:

A Dell Threat Defense administrator may choose to safe list files to:

  • Prevent third-party conflicts.
  • Resolve performance issues.
  • Clear false positives.

This article discusses how to safe list files in Dell Threat Defense.

Affected Products:

Dell Threat Defense

Affected Operating Systems:

Windows
Mac

Cause

Not applicable.

Resolution

To safe list a file:

  1. From a web browser, go to the Dell Threat Defense administration console at:
  2. Log in to the Dell Threat Defense administration console.

Dell Threat Defense administration console

  1. In the console, click the Settings tab.

Settings

  1. In Settings, click the Global List tab.

Global List

  1. Click the Safe tab.

Safe

  1. Files may be safe-listed for:
    • Executables
    • Scripts

Click the appropriate file type.

Executables and Scripts

Executables
  1. Click Add File.

Add File

  1. In the Add File to Safe List menu:
    1. Populate the file’s SHA256.
    2. Optionally, add the file’s MD5.
    3. Optionally, add the File name.
    4. Select the appropriate Category for the file.
    5. Populate a Reason for safe listing the file.
    6. Click Submit.

Add File to Safe List

Note:
Scripts
  1. Click Add Script.

Add Script

  1. In the Add Script to Safe List menu:
    1. Populate the file’s SHA256.
    2. Optionally, add the File name.
    3. Populate a Reason for safe listing the file.
    4. Click Submit.

Add Script to Safe List

Note:

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Affected Products

Dell Threat Defense
Article Properties
Article Number: 000129506
Article Type: Solution
Last Modified: 19 Dec 2022
Version:  14
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000129506
Article Type: Solution
Last Modified: 19 Dec 2022
Version:  14
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.