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Inspiron 7415 2-in-1 Windows Screen Will Rotate When System Is in Fast Rotation Mode

Summary: This article provides information about how to fix issue with Inspiron 7415 2-in-1 laptop Windows screen rotating when the system is in fast rotation mode.

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Symptoms

Users may notice that the windows screen of Inspiron 7415 2-in-1 will be rotated when system is working in fast rotation mode. This issue occurs when the computer is in fast rotation mode and the computer is in PC mode and not the tablet mode.

image.png
Figure 1: Example of Windows screen rotated on the Inspiron 7415 2-in-1 laptop.

Cause

When rotate screen with fast speed, acceleration sensor will return unexpected value to AMD sensor fusion hub.

Resolution

Updating the latest BIOS version on the computer will help resolve the issue. To download and install the latest BIOS:

WARNING: Dell recommends disconnecting devices such as external hard drives, printers, scanners, and so on before updating the BIOS.
WARNING: Dell laptops must have the battery installed and charged to at least 10% before you begin the BIOS update. Dell recommends connecting the laptop to AC power before proceeding with the update process.
NOTE: To learn more about updating the BIOS on a Dell computer, see the Dell knowledge base article Dell BIOS Updates.
NOTE: To install the BIOS, your user account must have administrator privileges.
  1. Browse to https://www.dell.com/support/drivers.
  2. Identify your Dell computer.
    1. Click Download & Install SupportAssist to auto-detect your Dell product. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions.
    2. Enter the Service Tag of the laptop and click Search.
    3. Or, click Browse all products and select your computer from the catalog.
  3. Select the Operating System that is installed on the Dell computer.
  4. Under Category, select BIOS.
  5. Locate the latest System BIOS.
  6. Click Download and save the file to your computer.
  7. Open File Explorer and browse to the location where the downloaded file is saved.
  8. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.

Affected Products

Inspiron 7415 2-in-1
Article Properties
Article Number: 000185856
Article Type: Solution
Last Modified: 17 Aug 2021
Version:  3
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