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How to Manually Renew, Manage, or Cancel an Office 365 Subscription

Summary: This article describes the process for renewing Office 365 subscriptions manually, disabling automatic renewal, or canceling the subscription.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Note: Office 365 is set to automatically renew your subscription by default when you set it up initially. This setting can be changed at any time. The following steps are necessary if automatic renewal has been disabled, or you want to disable automatic subscription renewal.
 
  1. Connect to the Dell Cloud Support Portal.
  2. Use the credentials provided by Dell to log in to the portal. Generally the username is your Dell customer number unless the user has changed it.
    • In case your password is forgotten - click Forgot Password? -  A link to reset your password is sent to the email address provided to Dell during the setup of your initial subscription.

      Office 365 Password Reset Request Screenshot

    • If any issue occurs during the password reset process, send an email to salessupport@office365.dell.com
  3. Select Account.

    Office 365 Dashboard

  4.  Select Subscription, and then select the desired subscription to renew.

    Office 365 Dashboard Subscription Button

  5.  Select Renew to manually renew the subscription.

    Office 365 Dashboard Renew Button

    Note: If you prefer to disable automatic subscription renewal, select Disable Automatic Renewal.

    For more information contact:
    Department - Microsoft 365 Dell Technical Support +833-673-6196
    Email Address - cloudsoftwarehelp@dell.com
    Operational Hours - 24/7

    Department - Microsoft 365 Dell Sales Support +888-927-4010
    Email Address - salessupport@office365.dell.com
    Operational Hours - Mon-Fri 9am to 6pm EST

    Affected Products

    Microsoft 365 from Dell
    Article Properties
    Article Number: 000186188
    Article Type: How To
    Last Modified: 09 Mar 2023
    Version:  6
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