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Dell Canvas 27 上的 Try improving the USB connection(尝试改善 USB 连接)错误

Summary: 解决此问题的信息以及使用 Dell Canvas 27 的最佳做法。

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Symptoms


只要使用随附的 Type-C 转 Type-A 线缆插入 Dell Canvas 27,就会显示弹出消息。本文提供了有关此问题的详细信息以及提供支持的指南。


Canvas 27 USB Type-C 转 Type-A 线缆提示消息

每次使用随附的 USB Type-C 转 Type-A 线缆连接 Dell Canvas 27 时,客户将会收到一条弹出消息。消息内容如下:“Try improving the USB connection - DisplayPort connection might not work.Try using a different cable.”(尝试改善 USB 连接 - DisplayPort 连接可能无法正常工作。尝试使用另一线缆。)

USB Type-C 转 Type-A 线缆不支持 DisplayPort。该线缆可为 Dell Canvas 27 启用触摸和 USB 设备功能。Dell Canvas 27 应与视频线缆结合使用。当 Canvas 正确显示视频时,应忽略此消息。

SLN306947_zh_CN__1icon 注:虽然此问题仅针对 Dell Canvas 27,但它也可能适用于插入支持基于 USB 的 DisplayPort 的 USB Type-C 端口的其他设备。

Affected Products

Dell Canvas 27
Article Properties
Article Number: 000123588
Article Type: Solution
Last Modified: 13 Feb 2024
Version:  4
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Article Properties
Article Number: 000123588
Article Type: Solution
Last Modified: 13 Feb 2024
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.