Symptoms
User of the Dell Performance Dock WD19DC or WD19DCS may experience unexpected shutdown. The issue occurs when it is connected to the impacted laptop using a dual USB type-C connector.
Affected Models:
- Dell Performance Dock - WD19DC
- Dell Performance Dock - WD19DCS
- Latitude 5420
- Latitude 5421
- Latitude 5430
- Latitude 7310
- Latitude 7410
- Latitude 9330
- Latitude 9430
- Latitude 9520
- Precision 5470
Cause
The impacted laptops only support Dell Performance Dock WD19DC or WD19DCS when connected using a single USB-C connector.
Resolution
Follow the steps below to recover from the issue.
- Disconnect the dual USB Type-C connector from the computer.
- Disconnect the AC adapter from the 7.4 mm DC-in power input on the dock. Leave it for 30 seconds.
- Connect the AC adapter to the 7.4 mm DC-in power input on the dock.
- Connect the single USB Type-C connector to the computer.
Note: To learn more, see the
Dell Commercial Docking Compatibility Guide located in the Hardware Requirements section of the
User’s Guide.
Affected Products
Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Latitude 7310, Latitude 9330, Latitude 5421, Latitude 7410, Latitude 9430, Latitude 9520, Latitude 5420, Latitude 5430, Precision 5470