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修正 AC 電源中斷後 Dell 擴充基座偵測的問題:WD15、TB16、TB18DC

Summary: 解決拔下 AC 電源後未偵測到 Dell 擴充基座 WD15、TB16 及 TB18DC 問題的快速指南。我們的專家提示可説明您立即重新連接和恢復功能。

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Symptoms

拔除交流電源再重新連接時,無法偵測到 Dell Type-C 擴充基座 WD15、TB16 和 TB18DC

TB16,Dell Precision 雙 USB-C Thunderbolt 擴充基座:TB18DC 和 WD15 Type-C 擴充基座的設計為僅以交流電源運作。交流電源中斷事件會導致擴充基座上的所有裝置無法運作。即使交流電源恢復,擴充基座仍無法正常運作,因為擴充基座必須與系統的 Type-C 連接埠協商電源合約。當擴充基座插入 Dell 可攜式系統時,在電源中斷時以及如果在卸下擴充基座後將 AC 應用至擴充基座,此行為會很明顯。

問題特定的零件或系統:

  • Dell 擴充基座 WD15
  • Thunderbolt 擴充基座 TB16
  • Dell Precision 雙 USB-C Thunderbolt 擴充基座:TB18DC

Cause

N/A

Resolution

拔下 Type-C 纜線,然後重新插入。有時因斷電,您可能還需要重新插回交流電電源纜線。

擴充基座依設計運作,且產品的使用者指南包含此行為的相關資訊。


Affected Products

Dell Dock WD15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DC
Article Properties
Article Number: 000142329
Article Type: Solution
Last Modified: 03 Apr 2024
Version:  6
Find answers to your questions from other Dell users
Support Services
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Article Properties
Article Number: 000142329
Article Type: Solution
Last Modified: 03 Apr 2024
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.