Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us

使用 HDMI 进行睡眠恢复并 Dell 对接站 TB16/TB18DC/WD19TB/WD19DC 时, 显示器屏幕上出现乱码

Summary: 显示器连接到 Dell TB16 Dock 上的 HDMI 端口在从睡眠状态恢复后遇到失真。

This article applies to   This article does not apply to 
Check out resources for

Symptoms

在具有 KabyLake (KBL) 处理器的系统上, 当您使用 HDMI 端口将 Dell 对接站 TB16/TB18DC/WD19TB/WD19DC 连接到显示器时, 在系统中, 显示器可能在2秒内随机显示 Dell从 S4/S5 电源状态恢复。

此问题与导致此问题的动态 CD 时钟实施更改有关。

Resolution

解决方法解决方案

解决方法: 通过将 TB16/TB18DC/WD19TB/USB WD19DC 连接至系统或连接到 TB16/TB18DC/WD19TB/WD19DC 对接的 HDMI 显示器电缆连接, 可以解决此问题。

您可以通过将系统 BIOS 更新到Dell 支持/驱动程序 & 下载中提供的最新版本来解决此问题。请确保您的系统型号和操作系统正确, 从 "类别" 下拉菜单中选择 "BIOS", 然后下载并安装所显示的最新可用 BIOS 更新。

Affected Products

Dell Thunderbolt Dock TB16
Article Properties
Article Number: 000133016
Article Type: Solution
Last Modified: 16 Feb 2024
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000133016
Article Type: Solution
Last Modified: 16 Feb 2024
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.