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Article Number: 000207172

Alienware Aurora R15 and XPS 8960 WIFI Disconnection and Signal Weak

Summary: Resolving wireless connection issues on Alienware Aurora R15 and XPS 8960 cause by external antenna is not properly locked or placed in the correct position.

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Article Content

Symptoms

Computer WIFI disconnection or signal weak on below Alienware Aurora R15 and XPS 8960 configuration.
  • XPS 8960 with DDR5 5600 MT/s installed
  • Alienware Aurora R15 with DDR5 4800 MT/s_5200 MT/s_5600 MT/s installed

Cause

The external antenna was not properly locked or placed in the correct position when installed.

Resolution

  1. Follow the procedure in Before working inside your computer.
  2. Align and connect the antenna cables to the SMA connectors on the chassis.
  3. Tighten the bolts to secure the antenna cables to the SMA connectors on the chassis.
    antenna bolts
  4. Place antenna in a suitable location.
    antenna placement

Article Properties

Affected Product

Alienware Aurora R15, XPS 8960

Last Published Date

09 Jan 2023

Version

1

Article Type

Solution

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