How to Find the BitLocker Key Identifier for a Drive Protected by Dell Encryption BitLocker Manager

Affected Products:

• Dell Security Management Server Enterprise
• Dell Security Management Server Virtual

Affected Versions:

• v10.2.13 and Later

From the BitLocker recovery screen

If your computer is booting to the BitLocker recovery screen, the key identifier is in the highlighted area of the following image.

Figure 1: (English Only) BitLocker recovery screen

From within Windows

To locate the key identifier for a drive, partition, or removable drive follow the steps below.

1. From the start menu, search for CMD then right-click Command Prompt and click run as administrator.

Figure 2: (English Only) Command Prompt (Run as administrator)

2. From the administrator command prompt type manage-bde -protectors -get <drive letter>: where <drive letter> is the drive letter for the BitLocker protected drive that you want to recover.

Figure 3: (English Only) Recovery ID for drive with letter E:

Figure 4: (English Only) Recovery ID for the drive

For assistance with retrieving a BitLocker recovery password, or key package using the BitLocker key identifier follow:

• How to Retrieve a BitLocker Recovery Password or Key Package Using the Dell Data Security Recovery Portal
• How to Unlock Bitlocker When It Stops Accepting Recovery Keys
• How to Locate the BitLocker Recovery Key in Your Microsoft Account
• BitLocker is Prompting for a Recovery Key, and You Cannot Locate the Key

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.