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Dell Alienware 510M Gaming Mouse Usage and Troubleshooting Guide

Summary: The Alienware 510M Gaming Mouse has many features and options, refer to each section to learn about the features of the Alienware 510M Gaming Mouse and how to use them.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Refer to each section to learn about the features of the Alienware 510M RGB Gaming Mouse and how to use them.

Table of Contents

  1. What's in the Alienware 510M RGB Gaming Mouse box
  2. Mouse Features
  3. Adjustable DPI (Dots Per Inch)
  4. Scrolling speed
  5. Setting up your gaming mouse
  6. Installing the Alienware Command Center (AWCC) and Alienware Gaming Peripheral Driver
  7. Troubleshooting
  8. Additional Information

 

 

What's in the Alienware 510M RGB Gaming Mouse box

SLN318284_en_US__1I_Alienware_510M_Gaming_Mouse_Box_Contents_BD_v1
Figure 1: Alienware 510M RGB Gaming Mouse Box Contents
Numbers reference image above:
 SLN318284_en_US__2iC_Number_Caption1_BD_v1   Alienware Gaming Mouse - AW510M
 SLN318284_en_US__3iC_Number_Caption5_BD_v1   Documents

 

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Mouse Features

SLN318284_en_US__4I_Alienware_510M_Gaming_Mouse_Features_BD_v1
Figure 2: Alienware 510M RGB Gaming Mouse Features
Numbers reference image above:
 SLN318284_en_US__2iC_Number_Caption1_BD_v1   Left button
 SLN318284_en_US__6iC_Number_Caption2_BD_v1   Continuous scroll up
 SLN318284_en_US__7iC_Number_Caption3_BD_v1   Continuous scroll down
 SLN318284_en_US__8iC_Number_Caption4_BD_v1   DPI indicators
 SLN318284_en_US__3iC_Number_Caption5_BD_v1   Right button
 SLN318284_en_US__10iC_Number_Caption6_BD_v1   Scroll wheel
 SLN318284_en_US__11iC_Number_Caption7_BD_v1   DPI adjustment button
 SLN318284_en_US__12iC_Number_Caption8_BD_v1   Scrolling speed slider switch
 SLN318284_en_US__13iC_Number_Caption9_BD_v1   Forward button
 SLN318284_en_US__14iC_Number_Caption10_BD_v1   DPI clutch button
 SLN318284_en_US__15iC_Number_Caption11_BD_v1   Rubber finger rest
 SLN318284_en_US__16iC_Number_Caption12_BD_v1   Backward button

 

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Adjustable DPI (Dots Per Inch)

Press the DPI adjustment button to instantly change the mouse tracking resolution. DPI setting is indicated by the DPI indicator color. The DPI settings available are as follows:

- 800: Blue (  )
- 1800: Green (  ) (default)
- 3500: Yellow (  )
- 9000: Orange (  )
- 16000: Red (  )

 

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Scrolling Speed

Push the wheel notch slider up to set the scrolling speed to 12 or down to set the speed to 24 (Figure 3).

SLN318284_en_US__18I_Alienware_510M_Gaming_Mouse_Scrolling_speed_BD_v1
Figure 3: Alienware 510M RGB Gaming Mouse Changing Scrolling Speed

 

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Setting up your gaming mouse

  1. Place the mouse on the surface with the scrolling speed slider switch facing up.
    SLN318284_en_US__19I_Alienware_510M_Setting_Up_Your_Gaming_Mouse_BD_v1
    Figure 4: Alienware 510M RGB Gaming Mouse Setup
  2. Remove the protective sheet.
    SLN318284_en_US__20I_Alienware_510M_Remove_The_Protective_Sheet_BD_v1
    Figure 5: Alienware 510M RGB Gaming Mouse Removing Protective Sheet
  3. Connect the mouse USB cable to an available USB port on your desktop or portable device.
    SLN318284_en_US__21I_Alienware_510M_Connect_The_Mouse_USB_Cable_BD_v1
    Figure 6: Alienware 510M RGB Gaming Mouse Connecting to the Computer

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Installing the Alienware Command Center (AWCC) and Alienware Gaming Peripheral Driver

To control the features and options you will need the Alienware Command Center (AWCC) and Alienware Gaming Peripheral driver. You can get the latest versions directly from the Dell Support Site. For more information, refer to the steps below.

SLN318284_en_US__17icon Notes:
  • AWCC requires Windows 10 version 16299 or later.
  • It is recommended that you update Windows and the drivers for your computer before installing the Alienware Command Center. For more information refer to Microsoft Knowledge Base article Windows Update: FAQ and Dell Knowledge Base article Drivers and Downloads FAQs.
  • When your computer is preinstalled with AWCC 5.2.45.0 or later, you will still need to install the Alienware Gaming Peripheral driver (refer to the following steps), after that you can configure your Alienware 510M Gaming Mouse. For more information refer to Dell Knowledge Base article Alienware Command Center Quick Guide.
  • When your computer is not preinstalled with 5.2.45.0 or later, perform the following steps to install the latest AWCC and Alienware Gaming Peripheral driver. AWCC 5.2.42 or later can co-exist with older versions of AWCC on the same computer, so you can continue to use the older version to configure your computer.
  1. Make sure the computer is connected to the internet.
  2. Browse to the AW510M Gaming RGB Mouse Online Driver Page.
  3. Select the Operating System installed on your computer using the drop down menu under Operating system:.
    SLN318284_en_US__17icon Note: When your computer is preinstalled with AWCC 5.2.45.0 or later, you can skip to Step 9.
  4. Touch or click Download to the right of Alienware Command Center (do not close the browser window).
  5. Depending on your browser, you will get different options. The following steps are based on using the Chrome browser.
  6. Once the Alienware Command Center is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts.
  7. On the InstallShield Wizard Complete window, touch or click Finish.
  8. Wait for the Dell Update Package window to appear, and then touch or click Close.
  9. Touch or click Download to the right of Alienware Gaming Peripheral driver.
  10. Once the Alienware 510M Gaming Mouse Driver is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts.
  11. After the driver is installed, make sure the AW510M Gaming RGB Mouse is attached to the computer.
  12. Make sure the AW510M Gaming RGB Mouse is turned on.
  13. Launch the Alienware Command Center.
    SLN318284_en_US__17icon Note: The Alienware Command Center may take a while to start, as it may be downloading additional software or starting the command center service.

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Troubleshooting

Problems Possible solutions
Mouse is not functioning. Connect the USB extension cable to another USB port. A notification appears indicating that drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.
Restart the computer.
Mouse lighting is off. Press any button to wake up the mouse from sleep mode.
Connect the USB extension cable to another USB port. A notification appears indicating that the drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.
Restart the computer.
Resolving cursor issues. Connect the USB extension cable to another USB port. A notification appears indicating that the drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.
Ensure that the optical opening at the bottom of the mouse is clean.
Ensure that the surface you are using has enough of a pattern in it that the mouse can indicate when it is moved. Use a mouse pad so that the mouse can indicate the movement by reflections. A uniform surface is harder for the mouse to indicate when it is being moved.
Save any data, close any open program(s), and then restart the portable device/desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn the portable device/desktop off. You may lose any data that is not saved.
Resolving mouse button issues. Ensure that there is nothing preventing the mouse buttons from moving. Most mouse buttons make a clicking noise when pressed down.
Connect the USB extension cable to another USB port. A notification appears indicating that the drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.
Save any data, close any open program(s), and then restart the portable device/desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn the portable device/desktop off. You may lose any data that is not saved.
Troubleshooting a slow moving cursor. Ensure that the optical opening at the bottom of the mouse is clean.
Ensure that the surface you are using has enough of a pattern in it that the mouse can indicate when it is moved. Use a mouse pad so that the mouse can indicate the movement by reflections. A uniform surface is harder for the mouse to indicate when it is being moved.
Change the mouse settings to adjust the pointer speed.
Click on the tab that matches the Operating System (OS) installed on your portable device/desktop and perform the steps within that section to change the settings..
  1. In the Search box, type main.cpl.
  2. Click or tap main.cpl in the list of programs.
  3. Click or tap the Pointer Options tab.
  4. Move the slider under Select a Pointer Speed to adjust the cursor speed to the desired level.
  5. Click or tap OK.

Mouse Usage and Troubleshooting Guide
Provides basic troubleshooting steps for issues such as: cursor movement not smooth or does not move at all, scroll wheel has erratic movement, and keyboard and mouse not working after a restart.

For the AW510M Quick Start Guide, browse to the AW510M Online Manual Page, and then touch or click View PDF to the right of Alienware 510M RGB Gaming Mouse Quick Start Guide, located in the Manuals and Documents section.

For the AW510M User Guide, browse to the AW510M Online Manual Page, and then touch or click View PDF to the right of Alienware 510M RGB Gaming Mouse User Guide, located in the Manuals and Documents section.

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Additional Information

Mouse Support Site
Learn how to use and troubleshoot problems with the mouse you use with your computer. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance.

For the AW510M Quick Start Guide, browse to the AW510M Online Manual Page, and then touch or click View PDF to the right of Alienware 510M RGB Gaming Mouse Quick Start Guide, located in the Manuals and Documents section.

For the AW510M User Guide, browse to the AW510M Online Manual Page, and then touch or click View PDF to the right of Alienware 510M RGB Gaming Mouse User Guide, located in the Manuals and Documents section.

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Affected Products

Alienware RGB Gaming Mouse AW510M
Article Properties
Article Number: 000128102
Article Type: Solution
Last Modified: 21 Feb 2021
Version:  4
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