Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles

Upgrading Dell Security Management Server Virtual Appears to Stop Responding

Summary: A Dell Security Management Server Virtual upgrade may appear to stop responding during a GRUB update.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Upgrading Dell Security Management Server Virtual may fail due to a migration that appears to stop responding.


Affected Products:

Dell Security Management Server Virtual


Dell Security Management Server Virtual requires end-user input to upgrade to a new version (v2) of Grand Unified Bootloader (GRUB). During the upgrade process, Dell Security Management Server Virtual may appear to stop responding on Setting up grub-pc.

Dell Security Management Server Virtual appearing unresponsive
Figure 1: Dell Security Management Server Virtual appearing unresponsive

Cause

Not applicable.

Resolution

To resolve this issue:

Press Enter after the Setting up grub-pc message appears to proceed with the GRUB v2 update and allow the Dell Security Management Server Virtual v10.0 upgrade to continue.

Note: Do not press any keys other than Enter while the grub-pc package is installing the GRUB v2 update.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000130824
Article Type: Solution
Last Modified: 19 Dec 2022
Version:  10
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.