IDPA: How to create and download a log bundle

Summary: This article explains how to collect a log bundle from the Appliance Configuration Manager (ACM) on an Integrated Data Protection Appliance (IDPA). The log bundle is essential for troubleshooting and support diagnostics. ...

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Instructions

Create a Log Bundle.

1. Open the UI of the ACM in a browser by accessing the following URL:

https://<acm_ip_or_fqdn>:8543

2. In the upper right corner of the dashboard select "Create log bundle" from the context menu under the log generation icon.
3. Select either a single component from which to collect logs, or choose "Select. All" to collect logs from all components.

This gif displays the selections to generate a Support Bundle.

4. Select "OK" to generate the log bundle.

This image reports that the bundle was generated successfully. 
 

Note: When choosing "Select All" from the component selection list, log bundle creation may take a significant amount of time.

Download a Log Bundle

1. Open the UI of the ACM in a browser by accessing the following URL:

https://<acm_ip_or_fqdn>:8543

2. In the upper right corner of the dashboard, select "Download log bundle" from the context menu under the log generation icon.

How to generate a log bundle. 

Additional Information

If a TSR (Hardware) log bundle has been requested, refer to article: Data Domain: How to gather TSR logs 

Video for IDPA Logs and Bundles.

Affected Products

Integrated Data Protection Appliance Family

Products

PowerProtect DP4400, PowerProtect Data Protection Software, Integrated Data Protection Appliance Family, PowerProtect Data Protection Hardware, Integrated Data Protection Appliance Software
Article Properties
Article Number: 000011126
Article Type: How To
Last Modified: 17 Apr 2026
Version:  10
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