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Slow Charger Message Displays on the Laptop When Connecting Dell Performance Dock WD19DC or WD19DCS

Summary: This article provides information about a message about slow charging that displays when a laptop is connected to Dell Performance Dock WD19DC or WD19DCS using dual USB-C connector.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

User of the impacted laptop may see the following message when connecting Dell Performance Dock WD19DC or WD19DCS using a dual USB type-C connector (Figure 1).

Battery saver
Slow charger
To speed up charging, use the charger that came with the device.

Message about slow charging

(Figure 1. Message about slow charging)

Affected Models:

  • Dell Performance Dock - WD19DC
  • Dell Performance Dock - WD19DCS
  • Latitude 5420
  • Latitude 5421
  • Latitude 5430
  • Latitude 7310
  • Latitude 7410
  • Latitude 9330
  • Latitude 9430
  • Latitude 9520
  • Precision 5470

Cause

The impacted laptops only support Dell Performance Dock WD19DC or WD19DCS when connected using a single USB-C connector.

Resolution

Follow the steps below to recover from the issue.

  1. Disconnect the dual USB Type-C connector from the computer.
  2. Disconnect the AC adapter from the 7.4 mm DC-in power input on the dock. Leave it for 30 seconds.
  3. Connect the AC adapter to the 7.4 mm DC-in power input on the dock.
  4. Connect the single USB Type-C connector to the computer.
Note: To learn more, see the Dell Commercial Docking Compatibility Guide located in the Hardware Requirements section of the User’s Guide.

Additional Information

Affected Products

Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Latitude 7310, Latitude 9330, Latitude 5421, Latitude 7410, Latitude 9430, Latitude 9520, Latitude 5420, Latitude 5430, Precision 5470
Article Properties
Article Number: 000215318
Article Type: Solution
Last Modified: 23 Apr 2024
Version:  2
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