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SourceOne: SQL Server Reporting Services fails to display results after running a report

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Symptoms



Microsoft SQL Server Reporting Services (SSRS) fails to display results after running a report. The report will load and allow the report criteria to be entered. After pressing "View Report" the lower portion of the screen will remain blank. If the report data is exported, the export is populated with the report data which should have been displayed on the screen. 

Cause

This issue occurs when Microsoft SQL Server Reporting Services is running on Microsoft SQL Server 2008 R2 or 2012 and a non-Microsoft browser is being used (e.g. Chrome or Safari) to view the report.

Resolution

When Microsoft SQL Server Reporting Services (SSRS) is running on SQL 2008 R2 or SQL 2012 use a Microsoft supported web browser to display the report such as Internet Explorer (versions 6 through 10). Older versions of SSRS may not support WebKit based browsers such as Apple Safari or Google Chrome. Report display may also not work on newer Microsoft browsers such as IE 10, IE 11, or Edge.

Affected Products

SourceOne Email Management

Products

SourceOne, SourceOne Discovery Manager, SourceOne Email Management