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Article Number: 000215665

PowerProtect Cyber Recovery: NetWorker applicatieherstel mislukt met fout: Data Domain-schijf XYZ niet in media-index

Summary: NetWorker applicatieherstel mislukt met een foutmelding: "Failed to run task recoverapp. Foutmontageapparaat. Error is Data Domain disk XYZ not in media index"

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Article Content

Symptoms

NetWorker applicatieherstel met Cyber Recovery Manager mislukt met een foutmelding: "Failed to run task recoverapp. Foutmontageapparaat. Error is Data Domain disk XYZ not in media index"


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Het bestand "/opt/dellemc/cr/var/log/apps/apps.log" van de Cyber Recovery Manager bevat de volgende foutmeldingen die overeenkomen met de fout.
  
[2023-07-10 11:41:53.725] [DEBUG] [apps] [RecoverNetWorkerApp.go:628 NWMountDevices()] : deviceStatus.Message: Data Domain
 disk XYZ not in media index
[2023-07-10 11:41:53.725] [DEBUG] [apps] [RecoverNetWorkerApp.go:629 NWMountDevices()] : deviceStatus.OpInProg: false
[2023-07-10 11:41:53.726] [ERROR] [apps] [RecoverNetWorkerApp.go:641 NWMountDevices()] : Error mounting device. Error is Data
 Domain disk XYZ not in media index
[2023-07-10 11:41:53.726] [DEBUG] [apps] [RecoverNetWorkerApp.go:642 NWMountDevices()] : Exiting

Het '/nsr/logs/nsrdr.log'-bestand van de Vault NetWorker Server heeft de volgende foutmelding die overeenkomt met de fout.
  
204591:nsrmmdbasm: Cannot run media database recovery: Action 'Media Database Recovery' refused because the server is
 currently in the 'active' state.  To run this action the server must be in the 'disaster recovery' state.

Cause

De vault NetWorker Server bevindt zich in de standaard 'actieve' status voordat u het herstel van de applicatie start met Behulp van Cyber Recovery Manager.
 

Resolution

Voor een implementatie met NetWorker versie 19.8 of hoger - zorg ervoor dat de 'serverstatus' van de Kluis NetWorker Server in 'Server properties' is ingesteld op de 'disaster recovery'-status voordat u het applicatieherstel start in Cyber Recovery Manager (dit wordt beschreven in de Cyber Recovery Product Guide in de vereisten van het gedeelte "Een NetWorker herstel starten in de gebruikersinterface van Cyber Recovery").

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Article Properties

Affected Product

PowerProtect Cyber Recovery, NetWorker

Last Published Date

28 Jul 2023

Version

2

Article Type

Solution

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