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Article Number: 000215665

PowerProtect Cyber Recovery: NetWorker-programgendannelse mislykkes med fejlen: Data Domain-disk XYZ ikke i medieindeks

Summary: NetWorker-programgendannelse mislykkes med en fejlmeddelelse: "Kunne ikke køre task recoverapp. Fejl ved montering af enhed. Fejlen er Data Domain-disk XYZ ikke i medieindekset"

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Article Content

Symptoms

NetWorker-programgendannelse vha. Cyber Recovery Manager mislykkes med en fejlmeddelelse: "Kunne ikke køre task recoverapp. Fejl ved montering af enhed. Fejl er Data Domain-disk XYZ ikke i medieindekset"


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Cyber Recovery Manager's "/opt/dellemc/cr/var/log/apps/apps.log"-fil har følgende fejlmeddelelser, der svarer til fejlen.
  
[2023-07-10 11:41:53.725] [DEBUG] [apps] [RecoverNetWorkerApp.go:628 NWMountDevices()] : deviceStatus.Message: Data Domain
 disk XYZ not in media index
[2023-07-10 11:41:53.725] [DEBUG] [apps] [RecoverNetWorkerApp.go:629 NWMountDevices()] : deviceStatus.OpInProg: false
[2023-07-10 11:41:53.726] [ERROR] [apps] [RecoverNetWorkerApp.go:641 NWMountDevices()] : Error mounting device. Error is Data
 Domain disk XYZ not in media index
[2023-07-10 11:41:53.726] [DEBUG] [apps] [RecoverNetWorkerApp.go:642 NWMountDevices()] : Exiting

NetWorker Servers "/nsr/logs/nsrdr.log"-fil i boksen har følgende fejlmeddelelse, der svarer til fejlen.
  
204591:nsrmmdbasm: Cannot run media database recovery: Action 'Media Database Recovery' refused because the server is
 currently in the 'active' state.  To run this action the server must be in the 'disaster recovery' state.

Cause

NetWorker Server-boksen er i standardtilstanden "aktiv", før du starter programgendannelse vha. Cyber Recovery Manager.
 

Resolution

For en implementering, der kører NetWorker version 19.8 eller nyere, skal du sørge for, at tilstanden "Servertilstand" for NetWorker-server i "Serveregenskaber" er indstillet til tilstanden "Genoprettelse efter nedbrud", før du starter programgendannelse i Cyber Recovery Manager (dette er beskrevet i produktvejledningen til Cyber Recovery i forudsætningerne for afsnittet "Start af en NetWorker-gendannelse i brugergrænsefladen for Cyber Recovery").

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Article Properties

Affected Product

PowerProtect Cyber Recovery, NetWorker

Last Published Date

28 Jul 2023

Version

2

Article Type

Solution

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