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Dell Premier Rechargeable Wireless Mouse MS900 Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell Premier Rechargeable Wireless Mouse MS900. You can reference each section to learn more about the features of the Dell Premier Rechargeable Wireless Mouse MS900 and how to use it. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Table of Contents:

  1. What is in the Dell Premier Rechargeable Wireless Mouse MS900 box
  2. Premier Rechargeable Wireless Mouse MS900 Features
  3. Setting up your Premier Rechargeable Wireless Mouse MS900
  4. Troubleshooting
  5. Additional Information

MS900 Mouse Product Shot

(Figure.1 Work faster and smarter with the Dell Premier Rechargeable Wireless Mouse MS900)

"You can get uninterrupted productivity with a rechargeable Mouse that offers up to three months battery life on a full charge. Recharge in two minutes for a full day’s work."

 

What is in the Dell Premier Rechargeable Wireless Mouse MS900 box

 

MS900 Mouse What's in the box?

(Figure.2 Dell Premier Rechargeable Wireless Mouse MS900 Box Contents)

1 Premier Rechargeable Wireless Mouse MS900 2 Dell Secure Link USB Type-A Receiver
3 USB Type-C Charging Cable 4 Documents
 


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Premier Rechargeable Wireless Mouse MS900 Features

 

Top View

MS900 Top Down View

(Figure.3 Dell Premier Rechargeable Wireless Mouse MS900 Top View)

Left View

MS900 Left Side View

(Figure.4 Dell Premier Rechargeable Wireless Mouse MS900 Left View)

Product Features

MS900 Product Features

(Figure.5 Dell Premier Rechargeable Wireless Mouse MS900 Product Features)

1 Vertical Scroll Wheel 2 Bluetooth 5.1 Modes
3 RF 2.4 GHz Mode (USB Type-A Receiver) 4 Connection Mode Button
5 Programmable Side Button 6 Horizontal Scroll Wheel
7 USB Type-C Charging Port    
 

Bottom View

MS900 Product Features (Base)

(Figure.6 Bottom View)

8 Optical Sensor 9 Power Switch
 

USB Type-C Charging Port View

USB Type-C Charging

(Figure.7 Dell Premier Rechargeable Wireless Mouse MS900 Charging Port)


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Setting up your Premier Rechargeable Wireless Mouse MS900

 

Compatibility

Operating Systems (OS):

  • Wireless 2.4 GHz Connectivity:

    • Windows 7, 8, 8.1, 10 and 11; Mac; Linux (Redhat 8.0/Ubuntu 18.04); Chrome; and Android OS

  • Wireless Bluetooth 5.0 Connectivity:

    • Windows 8.1 and 10; Mac; Linux (Redhat 8.0/Ubuntu 18.04); Chrome; and Android OS

Using the Dell Peripheral Manager application:

  • Windows 10, 11 or later

Using the Dell Pair application:

  • Windows 10 (Version 19041 and above.), 11 or later

  • Bluetooth Version 5.0 or higher

Connecting the Premier Rechargeable Wireless Mouse MS900 to Charge

The Dell Premier Rechargeable Wireless Mouse MS900 uses a USB Type-C to USB Type-C cable to connect to your Desktop or Laptop and charge.

MS900 Charging Diagram

(Figure.8 USB Type-C Cable)

Connecting the Premier Rechargeable Wireless Mouse MS900 to your Computer

You can get step-by-step instructions from the following guides:

  • Dell Peripheral Manager User's Guide
  • Dell Pair User's Guide
  • Dell Premier Rechargeable Wireless Mouse MS900 MS7421W Quick Start Guide
  • Dell Premier Rechargeable Wireless Mouse MS900 MS7421W User’s Guide

The guides are located on our support site:


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Troubleshooting

 

Problems Possible Solutions
Unable to use the wireless Mouse.
  1. Check the battery level. This wireless Mouse uses a rechargeable battery, ensure that the battery is fully charged.
  2. Turn the wireless mouse off, and then turn it on again.
Mouse buttons do not work.
  1. Check the battery level. This wireless Mouse uses a rechargeable battery, ensure that the battery is fully charged.
  2. Turn the wireless mouse off, and then turn it on again.
  3. On your computer, turn the Bluetooth off and on.
  4. Restart your computer.
  5. Check for interference that may affect Bluetooth connectivity. For example, any nearby Wi-fi or USB 3.0 devices.
    • Check for any wireless devices that are in close proximity such as wireless networking devices. For example, Bluetooth printer, USB 3.0 devices, and so on.
    • Move away from these devices.
Unable to pair the Mouse to the computer using the Bluetooth pairing button.
  1. Check the battery level. This wireless Mouse uses a rechargeable battery, ensure that the battery is fully charged.
  2. Turn the wireless Mouse off, and then turn it on again.
  3. Ensure that the Bluetooth device is in pairing mode by pressing the Bluetooth pairing button for three seconds. The Bluetooth channel LED blinks white to indicate the Bluetooth pairing is initiated.
Unable to pair the wireless Mouse with the computer.
  1. Check the battery level. This wireless Mouse uses a rechargeable battery, ensure that the battery is fully charged.
  2. Turn the wireless Mouse off, and then turn it on.
  3. On your computer, turn the Bluetooth off and on.
  4. Restart your computer.
  5. Check if you have the latest Bluetooth driver installed on your computer.
  6. Check for interference that may affect Bluetooth connectivity. For example, nearby Wi-fi or USB 3.0 devices.
    • Check for any wireless devices that are in close proximity such as wireless networking devices. For example, Bluetooth printer, USB 3.0 devices, and so on.
    • Move away from these devices.
  7. Ensure that the Bluetooth device is in pairing mode by pressing the connection-mode button for three seconds. The Bluetooth channel LED blinks white to indicate the Bluetooth pairing is initiated.
Wireless connection is lost.
  1. Check the battery level. This wireless Mouse uses a rechargeable battery, ensure that the battery is fully charged.
  2. Turn the wireless Mouse off, and then turn it on.
  3. On your computer, turn the Bluetooth off and on.
  4. Restart your computer.
  5. Check for interference that may affect Bluetooth or RF connectivity. For example, nearby Wi-fi or USB 3.0 devices.
    • Check for any wireless devices that are in close proximity such as wireless networking devices. For example, Bluetooth printer, USB 3.0 devices, and so on.
    • Move away from these devices.
    • Ensure that the distance between your laptop, desktop, or a compatible mobile device where the Dell Secure Link USB Type-A receiver is connected is within 1 m.
    • Ensure that the USB Type-A port where the Dell Secure Link USB Type-A receiver is connected to is not near any USB Type-A ports where other devices are connected. If necessary, connect the Dell Secure Link USB Type-A receiver to the dongle extender and check the wireless connection again.
Dell Pair reports a pairing error. Reconnect through Dell Pair using the following steps:
  1. Download and install the latest Bluetooth drivers on your computer.
  2. If Bluetooth device is brought near computer and is in pairing mode, the Dell pair UI aids pairing.
  3. Wait for pairing error User Interface (UI) to autodismiss.
  4. Move the Bluetooth device far away from the computer.
  5. Bring the Bluetooth device back near the computer.
  6. Ensure that the Bluetooth device is in pairing mode by pressing the connection-mode button for three seconds. The Bluetooth channel LED blinks white to indicate the Bluetooth pairing is initiated
Unable to pair using Dell Pair and Swift Pair.
  1. Press the connection-mode button to switch to the first or second Bluetooth pairing mode.
  2. Press the connection-mode button for three seconds until the selected Bluetooth channel LED starts blinking white.
  3. Open Start > Settings > Bluetooth & other devices > Add Bluetooth or other device.
  4. Select Add device > Bluetooth.
  5. Select Dell MS900 and add it.
  6. If adding the wireless mouse is not successful, restart the computer and repeat the steps.
Dell Pair notification does not open when a Bluetooth device is turned on for the first time.
  1. . Windows 10 (version 19041) is the oldest version to support Dell Pair.
  2. Bluetooth version 5.0 or higher is required.
  3. Bluetooth is supported on the computer. It is turned ON under Windows settings.
  4. The Bluetooth device supports detection by Dell Pair.
  5. The Bluetooth device is placed close to the detection range of the computer. Lift the mouse and bring this closer to your computer.
  6. Check the computer and the Bluetooth device both have sufficient battery charge to operate.
  7. The Bluetooth device has the latest firmware.
  8. The Bluetooth controller on the computer is from Intel.
  9. Power cycle the Bluetooth device.
  10. Ensure that the Bluetooth device is in pairing mode by pressing the connection-mode button for three seconds. The Bluetooth channel LED blinks white to indicate the Bluetooth pairing is initiated.
Dell Secure Link USB Type-A receiver not working.
  1. Disconnect and reconnect the Dell Secure Link USB Type-A receiver or connect it to another USB Type-A port.
  2. Ensure that the third connection mode is selected.
  3. If the Dell Secure Link USB Type-A receiver is still not working, restart the system or check the MS900 - Dell Peripheral Manager for errors.
 


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Additional Information

Wireless Mouse Troubleshooting Portal Page

Learn how to use and troubleshoot problems with the Mouse you use with your computer. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance.

For the Dell Premier Rechargeable Wireless Mouse MS900 User Guide, browse to the: Dell Premier Rechargeable Wireless Mouse MS900 Online Manual Page. Touch or click View PDF to the right of the Mouse User Guide, located in the Manuals and Documents section.


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Affected Products

Dell Premier Collaboration Keyboard and Mouse – KM900, Dell Premier Rechargeable Mouse - MS900, Dell Pair, Dell Peripheral Manager
Article Properties
Article Number: 000208142
Article Type: How To
Last Modified: 04 May 2023
Version:  2
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