Dell SP3022 Speakerphone Missing from Audio Devices After Resuming from Standby or Hibernate
Summary: Customer may find the Dell SP3022 Speakerphone appears to be turned off, not responding, or may be missing from the audio devices in the Windows setup screen.
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Symptoms
Affected Products:
- Dell SP3022 Speakerphone
Affected Versions:
- FW 1.1.5
Cause
During modern standby, the SP3022 is turned off and periodically scans for USB wake when computer wakes up from standby. The device can sometimes miss the USB wake command and does not wake up.
Figure 1: The speakerphone appears turned off and not responding
In the device manager, there maybe an instance of USB Device descriptor failed;
Figure 2: (English Only) Device Manager
Resolution
- Download and upgrade Speakerphone firmware 1.17.4 to fix the issue:
Figure 3: (English Only) Dell Speakerphone SP3022 Firmware Update Utility
- Perform a hot plug (unplug the USB, wait 3sec, and plug again).
- Alternative, perform a power cycle.
Affected Products
Dell Speakerphone - SP3022Article Properties
Article Number: 000197511
Article Type: Solution
Last Modified: 14 Mar 2024
Version: 5
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