Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In

Article Number: 000198595

Alienware AW3423DW/DWF Pixel Refresh Will Turn Monitor Off

Summary: Information about the Pixel Refresh function on the AW3423DW/DWF monitor.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

When the Pixel Refresh function is ran on the monitor, it turns the monitor off during the process.

This process takes approximately 7 minutes to complete, and the power LED indicator will slowly blink green during the Pixel Refresh process.

Cause

Pixel Refresh helps to reduce temporary image retention on the OLED screen.

Resolution

Pixel Refresh Function

This is a known feature for all OLED monitors to prevent your screen from getting image retention.

You can manually activate the Pixel Refresh function after using the monitor for a couple of hours. You will automatically get a pop-up if you have used the monitor for four hours.

When Pixel Refresh is selected, the following message appears (Figure 1):
Alienware Monitor OLED Pixel Refresh Message
Figure 1

 
Note: If the accumulated usage of the monitor time exceeds four hours, Pixel Refresh will be activated automatically when the monitor goes into Standby mode.

The automatic pop-up message can be turned off from the monitor's On Screen Display (OSD) menu (only available on A-Rev 01 firmware and later.) This is Not recommended since this helps prevent image retention on the OLED screen.

Back to Top

Article Properties

Affected Product

Alienware 34 Curved OLED Monitor AW3423DW, Alienware 34 Curved QD OLED Gaming Monitor AW3423DWF

Last Published Date

23 Feb 2023

Version

3

Article Type

Solution

Back to Top