PowerProtect Cyber recovery: CyberSense: Indexing failure for XFS partition with error bad superblock device mount failed

Summary: CyberSense reports indexing failure for XFS partition with error bad superblock device mount failed.

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Symptoms

CyberSense analysis job reported as Completed with Exceptions in Cyber Recovery.
The ie_run.log on the CyberSense host contains the following indexing failure error for an XFS partition:

2024/03/07 20:54:35 error: mount_dev: mount of /dev/loop0 failed (WEXITSTATUS=32), stdout:'', stderr:'mount: wrong fs type, bad option, bad superblock on /dev/loop0,
       missing codepage or helper program, or other error

       In some cases useful info is found in syslog - try
       dmesg | tail or so.'
2024/03/07 20:54:35 notice: setup_loopdev(): mount of loopdev failed 0x4, remove '/dev/loop0'
2024/03/07 20:54:35 error: ie_mount_image: setup of loop device failed, err 0x4 [device mount failed].
2024/03/07 20:54:35 error: FI:7f10a77ff700:2634:ie_mount_image() Loop failed, error: Failed to set up loopback device
2024/03/07 20:54:35 error: FI:7f10a77ff700:728:Setting BS exit flags 0x1, [fictx(0x7f06be3694b0.10254.12.1)], msg [FS mount failed of XFS file vm-123456-disk-key-2000-flat.vmdk partition 2 due to possible FS corruption]
2024/03/07 20:54:35 error: FI:7f10a77ff700:316:INDEXING_FAILURE: Mount failed for job 312, bkup time 1709771356, host [hosta], NetWorker VMDK backup [/opt/ie/var/mnt/dispatch/crawl_Bdcicy/vxdata.001/10/48/f8cea3ac-00000006-bce90a5c-65e90a5c-48455000-c743bd56/BackupDescriptor.], image: [/opt/ie/var/mnt/dispatch/VMDK_hYWKlb/flat], off 630194176, sz 1073741824, err [Failed to set up loopback device]
2024/03/07 20:54:35 error: FI:7f10a77ff700:2810:Failed to crawl partition 2 at pByteOff=630194176, pByteSz=1073741824, in [/opt/ie/var/mnt/dispatch/VMDK_hYWKlb/flat]

 

Cause

The XFS partitions were created on a Red Hat 9 host which uses a newer XFS version.
These XFS partitions are not compatible with CyberSense running on Red Hat 7.

 

Resolution

Upgrade to CyberSense 8.6 on Red Hat 9.2.

 

Products

CyberSense
Article Properties
Article Number: 000223407
Article Type: Solution
Last Modified: 26 Mar 2024
Version:  1
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