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Dell My Account and accessing restricted content

Summary: Most of the content on Dell.com/Support is available and open for anyone to access. There is some content, like knowledge base articles, downloads or documents, on the site that may be restricted. This content is restricted to various user types associated to the Dell My Account user profile. Restricted content can limit access to Dell Customers, Dell Partners, or Dell Employees. In order to access any restricted content, you have to login to a Dell My Account with the proper authentication level. This article provides some basic information on account types how to create the proper user account. ...

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Instructions

Account Types

There are multiple account types associated to the Dell My Account user. They are:
  • Basic user - A user who accesses Dell.com/support can create an account.
  • Dell Enterprise Customer - A user that is an employee of a company that has purchased Dell EMC products
  • Dell Partner - A user that is an employee of a company that is a partner of Dell Technologies
  • Dell Employee - A user that is an employee of Dell Technologies

For Customer and Partner accounts, it is important that the Dell My Account profile is associated to the email address provided by the employee's company (employee@company.com)

Create and Register an Account

The steps to creating a basic user and either the Customer or Partner accounts are very similar. Dell Customer and Partner accounts may require an additional validation step.
  1. Click on the "Sign In" link at the top of any Dell.com/support page
  2. Fill out the fields to "Create an account" section
    • First Name
    • Last Name
    • Email  (Note - if creating a Customer or Partner account use your company provided email address)
    • Password
    • Decide if you want to subscribe to email updates or not
    • Select Create account
  3. You will receive an email from Dell asking you to verify the email address used for the account setup. After verification of the email address has occurred, the basic account setup is complete. Steps 4 and 5 only apply if you are registering a Customer or Partner account
  4. To continue the Customer and Partner account registration, you will need to access an area on the site that is restricted (such as MyService360)
  5. When trying to access any restricted area, you will be prompted to describe your access level:
    • Employee of an organization that purchased Dell EMC enterprise products or training
    • Creating a personal account to take courses offered by Education Services
    • Employee of an existing Dell EMC partner or interested in becoming a partner
    • Need help with PCs and other personal devices
    • None of the above
  6. Click 'Submit"

At this point, there are a few variations of what will happen next. For detailed instructions and screen captures, you can view the attachment in this knowledge base article. The article also provides details on how to authenticate your Dell Customer account.

Sign In

Once you have a Dell My Account, you will use the email address and password to sign in. An individual user can have multiple accounts. One for personal use and one for use with the company that you work for.
Article Properties
Article Number: 000180674
Article Type: How To
Last Modified: 09 Dec 2020
Version:  2
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