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Article Number: 000126740

How to Collect Logs for Dell Security Management Server Virtual

Summary: Logs may be collected for Dell Security Management Server Virtual or Dell Data Protection Virtual Edition by following these instructions.

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Article Content

Symptoms

This article covers how to collect logs for Dell Security Management Server Virtual (formerly known as Dell Data Protection | Virtual Edition).

Affected Products:

  • Dell Security Management Server Virtual
  • Dell Data Protection | Virtual Edition

Affected Operating Systems:

  • Linux

Cause

Not applicable

Resolution

The log collection process for Dell Security Management Server Virtual varies between versions. Select the appropriate instructions for either v9.11.0 and Later or v8.2.0 to 9.10.1 for more information. For versioning information, reference How to Identify the Dell Data Security / Dell Data Protection Server Version.

v9.11.0 and Later

Dell Security Management Server Virtual requires an administrator to Capture Logs before Collecting. Select the appropriate action for more information.

To capture logs:

  1. Log in to the Dell Security Management Server Virtual administration console using the default administrator (delluser) credentials.

Dell Security Management Server Virtual login

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: delluser
    • Password: delluser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. On the Main Menu, select Support Tools and then press Enter.

Support Tools option

Note:
  • Mice do not work within the Linux virtual appliance. Use arrow keys to navigate the appliance.
  • The virtual appliance restricts mouse and keyboard access to external windows. To release the mouse and keyboard lock, press CTRL + ALT.
  1. Select Generate System Snapshot Log and then press Enter.

Generate System Snapshot Log option

  1. On successful collection of the log, select OK and then press Enter.

Log path and OK button

Note: Make a note of the file name (based on timestamp).
  1. Press ESC to return to the Main Menu.

Generate System Snapshot Log option

To collect logs:

To successfully offload logs, Dell Security Management Server Virtual requires:

  • A third-party FTP (file transfer protocol) client
    • Examples of an FTP client include (but are not limited to):
      • Filezilla
      • WinSCP
      • CuteFTP
  • A storage device (outside of the Dell Security Management Server Virtual)
  1. In the FTP client, Log in with an FTP user to the Dell Security Management Server Virtual

Example FTP client logging in to the Dell Security Management Server Virtual

Note:
  • An FTP User must be created within the Dell Security Management Server. Reference How to Create an FTP User in Dell Security Management Server Virtual / Dell Data Protection Virtual Edition for more information.
  • Dell does not endorse or support any listed third-party product. The listed clients are meant to be an example of potential products a customer can use. Contact the product’s manufacturer for information about setup, configuration, and management.
  • Your FTP Client UI may differ from the screenshot examples.
  • The default port for SFTP is 22. If connection fails, ensure that firewalls are not blocking port 22.
  1. Go to the captured log (/var/opt/dell/dsmsv/ftp/files/support) and save the bundle locally.

Example log bundle

Note: The .tar log bundle requires a file archival program (such as WinZip, WinRAR, 7-Zip) to be read.

v8.2.0 to 9.10.1

Dell Security Management Server Virtual requires an administrator to Capture Logs before Collecting. Select the appropriate action for more information.

To capture logs:

  1. Log in to the Dell Enterprise Server Virtual administration console using the default administrator (ddpuser) credentials.

Dell Data Protection Virtual Edition Server login

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. On the Main Menu, select Support Tools and then press Enter.

Support Tools option

Note:
  • Mice do not work within the Linux virtual appliance. Use arrow keys to navigate the appliance.
  • The virtual appliance restricts mouse and keyboard access to external windows. To release the mouse and keyboard lock, press CTRL + ALT.
  1. Select Generate System Snapshot Log and then press Enter.

Generate System Snapshot Log option

  1. On successful collection of the log, select OK and then press Enter.

Log path and OK button

Note: Make a note of the file name (based on timestamp).
  1. Press ESC

Generate System Snapshot Log option

To collect logs:

To successfully offload logs, Dell Security Management Server Virtual requires:

  • A third-party FTP (file transfer protocol) client
    • Examples of an FTP client include (but are not limited to):
      • Filezilla
      • WinSCP
      • CuteFTP
  • A storage device (outside of the Dell Security Management Server Virtual)
  1. In the FTP client, Login with an FTP user to the Dell Security Management Server Virtual

Example FTP client logging in to the Dell Data Protection Virtual Edition Server

Note:
  • An FTP User must be created within the Dell Security Management Server. Reference How to Create an FTP User in Dell Security Management Server Virtual / Dell Data Protection Virtual Edition for more information.
  • Dell does not endorse or support any of the listed third-party products. The listed clients are meant to be an example of potential products a customer can use. Contact the product’s manufacturer for information about setup, configuration, and management.
  • Your FTP Client UI may differ from the screenshot examples.
  • The default port for SFTP is 22. If connection fails, ensure that firewalls are not blocking port 22.
  1. Go to the captured log (/opt/dell/vsftpd/files/support) and save the bundle locally.

Example log bundle

Note: The .tar log bundle requires a file archival program (such as WinZip, WinRAR, 7-Zip) to be read.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

   

Videos

   

Article Properties

Affected Product

Dell Encryption

Last Published Date

11 Apr 2023

Version

15

Article Type

Solution

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