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Dell Encryption Enterprise 或 Dell Encryption Personal Protected Endpoint 上的 BAD_SYSTEM_CONFIG_INFO 或 SESSION3_INITIALIZATION_FAILURE 错误

Summary: 可以按照这些说明解决 Dell Encryption Enterprise 和 Dell Encryption Personal BAD_SYSTEM_CONFIG_INFO和 SESSION3_INITIALIZATION_FAILURE 错误。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

受影响的产品:

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Server Edition
  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition

受 Dell Encryption Enterprise(以前称为 Dell Data Protection |Enterprise Edition)或 Dell Encryption Enterprise Personal(以前称为 Dell Data Protection |Personal Edition)可能会显示以下错误:

  • BAD_SYSTEM_CONFIG_INFO (stop code 0x00000074) 修改或篡改 SYSTEM32 文件或硬件校验和后
  • SESSION3_INITIALIZATION_FAILURE (stop code 0x0000006f) 修改或篡改 Windows 注册表后

Cause

这些错误是 Dell Encryption Enterprise 或 Dell Encryption Personal 保护端点免遭未经授权的篡改的副产品。

Resolution

BAD_SYSTEM_CONFIG_INFOSESSION3_INITIALIZATION_FAILURE 在引导过程中发生以下任一情况:

Windows 错误消息

CMG Shield 错误消息

提醒:该错误在您的端点上可能看起来略有不同。

如果校验和或注册表修改是故意的,则可以执行本地安全管理员 (LSA) 恢复以解决蓝屏或黑屏问题。有关恢复过程的更多信息,请参阅 如何运行 Dell Encryption Enterprise/Dell Encryption Personal 恢复包


要联系支持部门,请参阅 Dell Data Security 国际支持电话号码
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Affected Products

Dell Encryption
Article Properties
Article Number: 000126735
Article Type: Solution
Last Modified: 23 Jul 2024
Version:  10
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