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Article Number: 000221260

Alienware Pro Wireless Gaming Mouse Usage and Troubleshooting Guide

Summary: The following article provides information about the Alienware Pro Wireless Gaming Mouse. You can reference each section to learn more about the features of the Alienware Pro Wireless Gaming Mouse and how to use it. ...

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Article Content

Instructions

Table of Contents:

  1. What is in the Alienware Pro Wireless Gaming Mouse box
  2. Alienware Pro Wireless Gaming Mouse Features
  3. Setting up your Alienware Pro Wireless Gaming Mouse
  4. Troubleshooting
  5. Additional Information
 

Alienware Pro Wireless Gaming Mouse in the Dark Side of the Moon Color
Figure 1: Alienware Pro Wireless Gaming Mouse in the Dark Side of the Moon Color

Alienware Pro Wireless Gaming Mouse in the Lunar Light Color
Figure 2: Alienware Pro Wireless Gaming Mouse in the Lunar Light Color

 

What is in the Alienware Pro Wireless Gaming Mouse box

 

Alienware Pro Wireless Gaming Mouse Box Contents
Figure 3: Alienware Pro Wireless Gaming Mouse Box Contents

1 Alienware Pro Wireless Gaming Mouse 2 Regulatory document
3 Quick Start Guide 4 Alienware sticker
5 USB-A to USB-C charging cable 6 Extender
7 Type-C dongle
 

 

Alienware Pro Wireless Gaming Mouse Features

 

Top and Bottom View

Alienware Pro Wireless Gaming Mouse Top and Bottom View
Figure 4: Alienware Pro Wireless Gaming Mouse Top and Bottom View

1 Left button 2 Scroll wheel
3 Forward button 4 Backward button
5 Right button 6 Preset button
7 USB-C Port 8 Power Slider
9 Dongle Storage

Product Features

Alienware Pro Wireless Gaming Mouse is Alienware's first professional-approved gaming mouse, designed and engineered for Esports.

Key features include:

  • Gaming grade 4 KHz and 8 KHz wireless and wired polling rate
  • Long lasting 120 or 32 hours of battery life at 1 KHz or 4 KHz
  • Ultra lightweight < 60 g design
  • Optical switches with Alienware-exclusive Magnetic-Force Keyplates
  • High-performance sensor with 26,000 dots per inch (DPI), 650 inches per second (IPS), and 50 G acceleration
  • PTFE feet with no additives
DPI

Alienware Pro Wireless Gaming Mouse DPI
Figure 5: Alienware Pro Wireless Gaming Mouse DPI

  • The Preset button switches through five adjustable DPI values.
  • On the first press, the current DPI level color is displayed on the LED.
  • A subsequent press of the button changes the DPI level. The DPI levels and their associated colors are indicated in the following table.
DPI1 White (Default 400)
DPI2 Teal (Default 800)
DPI3 Magenta (Default 1200)
DPI4 Green (Default 1600)
DPI5 Red (Default 2400)
 
Note:
  • The default DPI is 800. Setting DPI to zero removes the DPI level. You can change the DPI setting and customize the DPI level using Alienware Command Center (AWCC).
  • The default polling rate is 1000 Hz.
  • The polling rate is configurable in AWCC. The maximum polling rates of each connectivity are as follows:
    • Wired mode: 8000 Hz
    • Wireless mode: 4000 Hz

 

Setting up your Alienware Pro Wireless Gaming Mouse

 

Compatibility

Operating Systems:

  • Windows 10 - Redstone 3 or later

Turning on your Alienware Pro Wireless Gaming Mouse

  1. Remove the protective sheet from the mouse.

Removing the protective sheet from the mouse
Figure 6: Removing the protective sheet from the mouse

  1. Slide the power slider down to turn on the mouse.

Sliding the power slider down on the mouse
Figure 7: Sliding the power slider down on the mouse

Connecting the Alienware Pro Wireless Gaming Mouse

The Alienware Pro Wireless Gaming Mouse uses a USB Type-C connector to connect to your desktop or laptop.

USB Type-C Connector
Figure 8: USB Type-C Connector

Wireless Connection Mode Using the Extender

  1. Connect the USB Type-C side of the cable to the extender.
  2. Connect the USB Type-C dongle to the extender.
  3. Connect the USB Type-A side of the cable to your computer.

Wireless connection using the extender
Figure 9: Wireless connection using the extender

Note: Dell Technologies recommends using the dongle extender to enhance wireless connection stability.

Wired Connection Mode

Connect the USB Type-C side of the cable to your mouse. Connect the USB Type-A side of the cable to the USB port on your computer.

Wired connection
Figure 10: Wired connection

Note: The battery starts charging automatically in wired mode.

Installing the Alienware Command Center (AWCC)

Alienware Command Center is used to control the features and options of the Alienware Pro Wireless Gaming Mouse. Alienware Command Center can be installed through either Windows Update or the Dell Support site.

Installing Alienware Command Center through Windows Update

Connect your Alienware device to your computer using the USB port. A prompt appears informing you that AWCC installation is initiated. The AWCC application is downloaded and installed automatically. AWCC installation takes up to ten minutes to complete.

Installing Alienware Command Center from the Dell Support site
  1. Go to the Dell Support site.
  2. Type "Alienware Pro Wireless Gaming Mouse" in Identify your product or search support and then click Search.
  3. Select Drivers & Downloads.
  4. Select the Operating System.
  5. Download the Alienware Command Center full installer.
Note:
  • If you have a non-Alienware or non-Dell computer, click the Download button of the Alienware Command Center application for a third-party computer.
  • If your computer already has Alienware Command Center preinstalled and you want to reinstall the software, click the Download button of the Alienware Command Center application.
  1. Browse to the folder where you saved the setup files.
  2. Double-click the setup file and follow the on-screen instructions to install the application.

Alienware Command Center appears under All apps in the Start menu after the application is installed successfully. Launch Alienware Command Center to start the application.

 

Troubleshooting

 

Problems Possible solutions
The mouse is not functioning as intended.
  • Turn on the power switch at the bottom of the mouse and try again.
  1. In wireless mode, ensure that the battery has sufficient battery power.
  2. Slide the power button to turn off the mouse and then turn it on again.
  3. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  4. In 2.4 GHz wireless mode, connect the USB Type-C dongle to another USB port, or connect the USB type-C dongle and USB charging cable to the extender. Reference Setting up your Alienware Pro Wireless Gaming Mouse for detailed setup instructions. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  5. Restart the computer.
The mouse is not running based on the configuration selected in the Alienware Command Center (AWCC) application. Open the Alienware Command Center (AWCC) application and ensure that the selected configuration is set up and saved.
Resolving a cursor issue
  • Turn on the power switch on the bottom of the mouse and try again.
  1. In wired mode, connect the USB charging cable to another USB port. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  2. In 2.4GHz wireless mode, connect the USB Type-C dongle to another USB port or connect the USB Type-C dongle and USB charging cable to the extender. Wait until a notification appears indicating that the driver installation is complete before you use the mouse.
  3. Ensure that the sensor is not obstructed or dirty.
  4. Glass or smooth glossy surfaces are inadequate for the mouse sensor to capture movement. Using a dark-colored fabric mouse pad can improve the tracking.
  5. Save any data, close any open programs, and then restart the laptop or desktop. When you do not have another mouse or touch screen, hold the power button down for at least 15 seconds to turn the desktop off. All unsaved data is lost.
 

 

Additional Information

 

Dell Mouse Support Site

Learn how to use and troubleshoot problems with the Alienware Pro Wireless Gaming Mouse User's Guide you use with your computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.

For the Alienware Pro Wireless Gaming Mouse User's Guide, browse to the Alienware Pro Wireless Gaming Mouse Online Manual Page. Touch or click View PDF to the right of the Alienware Pro Wireless Gaming Mouse User's Guide, located in the Manuals and Documents section.

Article Properties

Affected Product

Alienware Pro Wireless Gaming Mouse

Last Published Date

09 Feb 2024

Version

4

Article Type

How To

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