Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products

How to Back Up and Restore Dell Security Management Server

Summary: Dell Security Management Server and Dell Data Protection Enterprise Edition Server can be backed up and restored by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Dell Security Management Server (formerly Dell Data Protection | Enterprise Edition Server) may be backed up and restored in order to:

  • Migrate the server.
  • Troubleshoot the product.
  • Address operating system incompatibility.

This article covers the steps to back up and restore the product.


Affected Products:

  • Dell Security Management Server
  • Dell Data Protection | Enterprise Edition Server

Affected Versions:

  • v8.0.0 and Later

Cause

Not applicable

Resolution

Upon completing a successful Backup, an administrator must Restore it. Click the appropriate function for more information.

Note: Front-end Dell Security Management Servers are not required to be backed up or restored.

Backup

Dell Security Management Server

Note: Backups should be stored on an external source, for example, network-attached storage (NAS).

A weekly backup should be created on the back-end Dell Security Management Server for:

  • %ENV:SYSTEMDRIVE%\Program Files\Dell\Enterprise Edition\Compatibility Server\conf\server_config.xml
  • %ENV:SYSTEMDRIVE%\Program Files\Dell\Enterprise Edition\Compatibility Server\conf\secretKeyStore
  • %ENV:SYSTEMDRIVE%\Program Files\Dell\Enterprise Edition\Compatibility Server\conf\gkresource.xml
Note: The default path may differ if modified during installation. Confirm the directory where these files are stored before creating a backup task.

Customers should also reference:

SQL Server

The Dell Security Management Server SQL database should be backed up nightly using full backups with transactional logging enabled. For more information, reference Backup Overview (SQL Server)This hyperlink is taking you to a website outside of Dell Technologies..

Restore

  1. Perform a clean install of the same version of Dell Security Management Server or Dell Data Protection | Enterprise Edition Server that was previously installed. During installation, when prompted to select a SQL database, select create a new database.
Note:
  1. Restore the Dell Security Management Server SQL database. For more information, reference Restore and Recovery Overview (SQL Server)This hyperlink is taking you to a website outside of Dell Technologies..
  2. Configure the restored SQL database for use with the Dell Security Management Server. For more information, reference How to Configure SQL for Dell Security Management Server / Dell Data Protection Enterprise Edition Server.
  3. Stop the Dell Security Management Server services. For more information, reference How to Stop and Start Services in Dell Security Management Server.
  4. Restore the backed-up files:
    • %ENV:SYSTEMDRIVE%\Program Files\Dell\Enterprise Edition\Compatibility Server\conf\server_config.xml
    • %ENV:SYSTEMDRIVE%\Program Files\Dell\Enterprise Edition\Compatibility Server\conf\secretKeyStore
    • %ENV:SYSTEMDRIVE%\Program Files\Dell\Enterprise Edition\Compatibility Server\conf\gkresource.xml
  5. Go to %ENV:SYSTEMDRIVE%\Program Files\Dell\Enterprise Edition\Server Configuration Tool and run the Server Configuration Tool, Credant.Configuration.exe. Click the Database tab and populate the fields.

Server Configuration Tool Database tab

  1. Click the Actions menu and then select Test Database Configuration.

Test Database Configuration

  1. Click Next.

Test Wizard

  1. Click Finish.

Test Passed

  1. Click the Configuration menu and then select Save.

Save

  1. Click the Configuration menu and then select Exit.

Exit

  1. Start the Dell Security Management Server services. For more information, reference How to Stop and Start Services in Dell Security Management Server.

Customers should also reference:


To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000124922
Article Type: Solution
Last Modified: 01 Nov 2023
Version:  10
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.