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How to Identify the Netskope Client Version

Summary: The version of the Netskope Client may be identified by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

This article provides the steps to locate and identify the Netskope Client version.

Affected Products:

  • Netskope Client

Affected Operating Systems:

  • Windows
  • Mac
  • Android

Cause

Not applicable

Resolution

Knowing the Netskope Client version allows administrators to:

  • Identify known issues
  • Determine UI differences
  • Understand workflow changes
  • Verify system requirements

Click on Windows, Mac, or Android for versioning information.

Windows

The Windows Netskope Client version can be identified by:

  • User interface (UI)
  • Command Line (CLI)
  • Installer

Click on the appropriate method for more information.

To identify the version by UI:

  1. Log in to the Windows computer.
  2. In the Windows System Tray, right-click the Netskope Client icon and then select About.

Right-click context menu for Netskope client

  1. Record the Version. In the example, 66.0.0.327 is the Version.

Version in About Netskope Client

Note: The Version may differ from the example above.

To identify the version by CLI:

  1. As an administrator, right-click the Windows start menu and then click Run.

Run option

  1. In the Run UI, type cmd and then press Enter.

Run UI

  1. In Command Prompt, type wmic product where name=’Netskope Client’ get version and then press Enter.

Command Prompt with the command populated

  1. Record the Version. In the example, 70.0.0.391 is the product version.

Command Prompt with the command populated and entered

  1. Type exit and then press Enter.
Note: The Version may differ from the example above.

To identify the version by Installer:

  1. Right-click NSClient[TENANTSPECIFICINFO].msi and select Properties.

Properties menu that is found after right-clicking the installer

Note: [TENANTSPECIFICINFO] = Name assigned to Netskope tenant
  1. Click the Details tab.

Details tab

  1. The version is located within Subject. Record the version. In the example, 69.2.0.373 is the Version.

Subject line in the Details tab of Properties

Note: The Version may differ from the example above.

Mac

The Mac Netskope Client version can be identified by:

  • User interface (UI)
  • Terminal

Click on the appropriate method for more information.

To identify the version by UI:

  1. Log in to the Mac computer.
  2. In the menu bar, select the Netskope Client icon and then select About.

Netskope Client menu with the About option

  1. Record the Version. In the example, 70.0.0.391 is the Version.

Version in About Netskope Client

Note: The Version may differ from the example above.

To identify the version by Terminal:

  1. From the Apple menu, click Go and then select Utilities.

Utilities option in the Go menu

  1. In the Utilities menu, double-click Terminal.

Terminal

  1. In Terminal, type defaults read /Library/Application\ Support/Netskope/STAgent/Netskope\ Client.app/Contents/Info.plist CFBundleShortVersionString and then press Enter.

Terminal with the command populated

  1. Record the Version. In the example, 70.0.0.391 is the product version.

Terminal with the command populated and entered

Note: The Version may differ from the example above.
  1. Type exit and then press Enter.

Android

The Android Netskope Client version can be identified by User interface (UI). Click on the appropriate method for more information.

To identify the version for Android:

  1. Select the Netskope Client application.

Netskope Client icon

  1. Select the dropdown on the right and then choose Settings.

Dropdown with the Settings option

  1. Locate App info and then record the Version. In the example, 70.0.0.391 is the Version.

Version in App info

Note: The Version may differ from the example above.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Affected Products

Netskope
Article Properties
Article Number: 000130781
Article Type: Solution
Last Modified: 10 Apr 2023
Version:  12
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