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How to Install Netskope Client

Summary: Netskope Client can be installed by following these instructions for either Windows, Mac, or ChromeOS.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

This article provides the steps for installing Netskope Client.

Affected Products:

  • Netskope Client

Affected Operating Systems:

  • Windows
  • Mac
  • ChromeOS

Cause

Not applicable

Resolution

Note: Before installation, ensure that system requirements are validated. For more information, reference Netskope Client System Requirements.

For steps on installing Netskope Client, click the appropriate operating system platform tab.

Windows

To install Netskope Client:

  1. Double-click NSClient_addon-[TENANT]_[VERSION]_ [LICENSE].msi.

Netskope installer

Note:
  • [TENANT] = Name of the tenant for your environment
  • [VERSION] = Version of Netskope Client
  • [LICENSE] = Unique license key for the user
  • To obtain the installer, reference How to Download the Netskope Client.
  1. The Netskope Client Setup runs.

Netskope Client setup running

  1. Click Finish.

Completed Netskope Client Setup Wizard screen

Mac

To install the product:

  1. Double-click NSClient_addon-[TENANT]_[VERSION]_ [LICENSE].pkg.
Note:
  • [TENANT] = Name of the tenant for your environment
  • [VERSION] = Version of Netskope Client
  • [LICENSE] = Unique license key for the user
  • To obtain the installer, reference How to Download the Netskope Client.
  1. Click Continue.

Netskope Client installer welcome screen

  1. Select a disk for installation and then click Continue.

Netskope Client destination selection

  1. Optionally, Change Install Location and then click Install.

Optional change install location choice

  1. If prompted with System Extension Blocked, click Open Security Preferences and then go to Step 6. Otherwise, go to Step 7.

Example System Extension Blocked message

  1. Click Allow.

Allow button

  1. Click Close.

Netskope Client installation screen

ChromeOS
Note: ChromeOS requires an invitation email be sent before it can be fully configured. For more information about how to send an invitation email, reference How to Download the Netskope Client.

To install the product:

  1. Open the invitation email and click the ChromeOS Client download link.

Example invitation email with a ChromeOS Client download link

Note: The download links are unique. The installation is tied to the user with whom the link is associated.
  1. The browser that is installed on your ChromeOS device launches. Click Install.

Install option

  1. You are directed to the Google Play Store page for the Netskope Cloud Director app. Click Install.

Install button

  1. Once the app is installed, click Open.

Open button

  1. Go back to the webpage from Step 2 and then select Click Here.

Click here option

  1. The Open with dialog displays. Ensure that Netskope Client is selected and then click Open.

Open with screen and Netskope Client selection

  1. The Netskope Client app launches, and a Connection request dialog displays. Click OK.

Connection request dialog and OK option

  1. If the Netskope Certificate has not been trusted by your device or organization, you receive a prompt to name the certificate. Click OK.

Prompt to name the certificate

  1. Once successful, "Netskope Client Connected" is displayed.

Netskope Client Connected status

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Affected Products

Netskope
Article Properties
Article Number: 000130554
Article Type: Solution
Last Modified: 09 Mar 2023
Version:  9
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