This article describes how to collect logs for Absolute. It is highly recommended to collect logs for Absolute before troubleshooting or contacting Dell Data Security ProSupport. For more information, reference Dell Data Security International Support Phone Numbers.
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Install Logs and Agent Logs may be manually captured when troubleshooting Absolute. Select the appropriate section below for the steps to gather logs.
%temp%
and then click OK.%temp%
is the Windows variable for C:\Users\<USERNAME>\AppData\Local\Temp.
MSIXXXXX.LOG
.XXXXX
is randomly generated letters and numbers.
%programdata%\ctes
and then click OK.%programdata%
is the Windows variable for the programdata
directory.
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