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How to Add Users to the Dell Threat Defense Administration Console

Summary: Accounts for Dell Threat Defense may be configured by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Note:

This article covers how to add users to the Dell Threat Defense administration console.

Affected Products:

Dell Threat Defense

Affected Operating Systems:

Windows
Mac

The base configuration only has the initial purchaser that is listed as an administrator to the Dell Threat Defense console. Dell recommends adding additional users to help manage and support Dell Threat Defense.

Cause

Not applicable.

Resolution

To add a user to the administration console:

  1. From a web browser, go to the Dell Threat Defense administration console at:
  2. Log in to the Dell Threat Defense administration console.

Dell Threat Defense administration console

  1. In the console, click the Settings tab.

Settings

  1. Under Settings, click User Management.

User Management

  1. Under the Add Users section:
    1. Enter the user's Email.
    2. Select either the User, Zone Manager, Administrator, or Read-Only role from the drop-down menu.
    3. Click Add.

Add Users

Note: The user's email must be unique for each Threat Defense tenant.
  1. The user receives an email from td-no-reply@cylance.com with information about completing the registration process. If the user is having issues with registering, reach out to Dell Data Security ProSupport for further assistance. For more information, reference Dell Data Security International Support Phone Numbers.
Note: A user has one week to complete the registration process before the link expires.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Threat Defense
Article Properties
Article Number: 000124580
Article Type: Solution
Last Modified: 20 Dec 2022
Version:  13
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