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Google Chromebook Perpetual License Management Required When Chromebook Systems are Replaced

Summary: Instructions to transfer the Perpetual License when a Chromebook is replaced.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

No symptom information is available.

Cause

No cause information is available.

Resolution

Perpetual License Management

Each perpetual license you purchase from Google for the web-based management Admin Console software lasts for the lifetime of the device it is enrolled on. (Google licenses users the Chrome operating system similar to the way other manufacturers license their products.)


License Transfer on Replacement Systems

If you encounter a hardware issue and must replace a Chrome device, the license can be transferred to a replacement of the same model.

When Dell processes a system exchange for a hardware issue on a Chromebook, the license administrator must deprovision the original service tag and transfer the license to the replacement system for management purposes.

REFERENCE: How licenses function for your managed Chrome devices This hyperlink is taking you to a website outside of Dell Technologies.

Affected Products

Chromebook, Chromebook 11, Chromebook 11 3180, Chromebook 11 3189
Article Properties
Article Number: 000124706
Article Type: Solution
Last Modified: 09 Jan 2024
Version:  4
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