Article Number: 000215318
User of the impacted laptop may see the following message when connecting Dell Performance Dock WD19DC or WD19DCS using a dual USB type-C connector (Figure 1).
Battery saver
Slow charger
To speed up charging, use the charger that came with the device.
(Figure 1. Message about slow charging)
The impacted laptops only support Dell Performance Dock WD19DC or WD19DCS when connected using a single USB-C connector.
Follow the steps below to recover from the issue.
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Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Latitude 7310, Latitude 9330, Latitude 5421, Latitude 7410, Latitude 9430, Latitude 9520, Latitude 5420, Latitude 5430, Precision 5470
23 Apr 2024
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Solution