Article Number: 000203763
Dock diagnostics were added to SupportAssist starting with version 3.11.4. Running these diagnostics are useful for troubleshooting dock issues. The diagnostics verify that the dock is detected and working, and they check if the ports can detect devices. The utility is also useful for identifying the firmware version and service tag.
For the best experience, ensure that the latest version is installed from SupportAssist for Home PCs.
To run diagnostics on a connected dock, follow these instructions.
Figure 1: Troubleshooting tab in SupportAssist
Figure 2: Select Dock under Dock Devices
Figure 3: SupportAssist detects connected dock to display Dock name, Service Tag, and Package Version
The test requires you to plug in cables or devices to each of the ports and confirm they are detected. It may take a few seconds to recognize what was plugged in.
If a device is already present in the port, then it displays a green checkmark as shown in Figure 4 [English Only].
If one port appears to be malfunctioning, then you can select the specific port and test it, or you can test all the ports. Click Pass to indicate that the device was successfully detected.
Figure 4: SupportAssist Dock Diagnostics for ports
Figure 5: Dock-Test shows failed when Fail button is used
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11 Jan 2024
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