Article Number: 000177704
For most computers, once the motherboard in your computer has been replaced, the replacement motherboard has a preinjected key in the motherboard firmware that will automatically activate Windows.
In a few cases, for various reasons, this automatic activation process may fail and a replacement Service Product Key for Windows may be required to resolve the issue (Figure 1 [English only]):
Figure 1: Message that Windows is not activated after the motherboard has been replaced
If Windows fails to activate after a motherboard replacement, Contact Dell Tech Support and allow the agent to troubleshoot the issue.
If Dell tech support advises they provide a Service Product Key for Windows, follow the steps below to access the product key through your Dell Digital Locker secure interface and activate Windows.
Figure 2: Order details and log-in instructions for Dell Digital Locker
Figure 3: Dell Digital Locker Welcome screen
Figure 4: Products tab showing list of products
Figure 5: Product key details in Dell Digital Locker
Figure 6: Dell Digital Locker advanced view search
Figure 7: Open Activation settings from the Windows search bar
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