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How to Track a Courier Part from Dell Technical Support

Summary: Learn how to track the courier part sent by Dell Technical Support using the UPS tracker.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Instructions

Dispatch Tracking (UPS)

NOTE:

To track the dispatch of Dell parts, you require the Dell Shipping Reference number.

This is referred to by technical support as the DPS Number.

The DPS Number is 11 digits long and starts with a country or region code. (for example, UK = 04)

All parts dispatched using technical support team are sent using UPS courier company.

You can track the parts sent using the UPS website This hyperlink is taking you to a website outside of Dell Technologies.

UPS Website
Image 1 - UPS Site

  1. Browse to the UPS tracking site - http://www.ups.com/tracking/tracking.html This hyperlink is taking you to a website outside of Dell Technologies.
  2. Click Track by Reference

Tracking your delivery
Image 2 - Tracking your delivery

  1. Enter your Dell shipment Reference. (Shipment Reference = DPS number)
  2. Select the Country
  3. Click Track
NOTE: A change was made to the EMEA UPS tracking site that now masks part of the UPS tracking number. Create a UPS account and login to the website before searching for your tracking number to see the entire number.

See these Dell Knowledge Base articles for information about order and dispatch status:

Article Properties
Article Number: 000137475
Article Type: How To
Last Modified: 02 Jan 2025
Version:  8
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