Article Number: 000128555
This article covers how to collect logs for Dell Endpoint Security Suite Enterprise. It is highly recommended to collect logs before troubleshooting or contacting Dell Data Protection ProSupport.
Affected Products:
Dell Endpoint Security Suite Enterprise
Affected Operating Systems:
Windows
Mac
Linux
Not applicable.
The log collection process for Dell Endpoint Security Suite Enterprise is handled by manually collecting the logs in Windows, Mac, and Linux. Click the appropriate operating system for more information.
To gather logs in Windows, you must Enable Verbosity, reproduce the issue, and then Capture Logs. Click the appropriate step for more information.
HKEY_LOCAL_MACHINE\Software\Dell\Dell Data Protection\
.LogVerbosity
.LogVerbosity
.f
and then press OK.Run DiagnosticInfo to capture the logs. For more information, reference How to Collect Logs for Dell Data Security / Dell Data Protection Using DiagnosticInfo.
To gather logs in Mac, you must Enable Verbosity, reproduce the issue, and then Capture Logs. Click the appropriate step for more information.
sudo nano /Library/Application\ Support/com.dell.csfagent/LocalMachine/software/dell/dell\ data\ protection/values.xml
and then press Enter.<value name="”LogVerbosity”" type="”int”">15</value>
.hdiutil attach –owners on /Users/test/Desktop/Endpoint\ Security\ Suite\ Enterprise-1.5.0.5-Release.dmg –shadow
and then press Enter.cd /Volumes/Endpoint\ Security\ Suite\ Enterprise\ for\ Mac/Utilities/
and then press Enter.sudo ./DellCSFConfig.app/Contents/MacOS/DellCSFConfig –logverbosity 15
and then press Enter.sudo sh
. Do not press Enter.sudo sh
(Step 3) and then press Enter. This populates the location path for GetLogs.sh.no Agent installed on system
.
To gather logs in Linux, you must Enable Verbosity, reproduce the issue, Capture Logs, and then Collect Logs. Click the appropriate step for more information.
cd /usr/lib/dell/esse/
and then press Enter.sudo ./CsfConfig -logverbosity 15
and then press Enter.sudo '/usr/lib/dell/esse/getlogs.sh'
and then press Enter.sudo cp /root/DellLogs.tar.gz /home/admin/Desktop/DellLogs.tar.gz
and then press Enter.To successfully offload logs, Dell Endpoint Security Suite Enterprise for Linux requires:
/home/admin/Desktop/DellLogs.tar.gz
) and save the bundle locally.To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Dell Endpoint Security Suite Enterprise
19 Dec 2022
13
Solution