How to generate enclosure logs for PowerEdge M1000e, VRTX and FX2 enclosures
Summary:
Use PuTTY to collect the logs from the CMC of a M1000e, VRTX and FX2 chassis. These logs can be useful to troubleshoot a failure occurring on the CMC, on the chassis or directly on a
blade.
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This article applies to any modular enclosure using a Chassis Management Controller called CMC: M1000e, VRTX, FX2.
It explains how to use PuTTy to collect support logs from the CMC. These logs can be useful to troubleshoot an issue occurring at the chassis, blade, or console level.
Cause
Commands
RACDUMP
The command racdump may be all that you need to troubleshoot most issues.
DUMPLOGS
The command dumplogs is used by engineering and is required when escalating. To avoid having to gather additional logs later, it is suggested to gather racdump and dumplogs together.
Note: If you run dumplogs, it can take about a minute to scroll through the screen, so ensure that logging is enabled first. The file is a large text file.
Resolution
Run Commands
It is recommended to use PuTTY to connect to the controller and gather logs.