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Select Dell Computers Will Not Support the 32-bit Version of the Windows 10 Upgrade

Summary: This article provides the information about "Select Dell computers do not support the 32-bit version of the Windows 10 upgrade."

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Symptoms

No symptom information.

Cause

No cause information.

Resolution

Dell Computers Do Not Support the 32-bit Version of the Windows 10 Upgrade

The computers listed below, if upgraded to the Windows 10 32-bit version will not have an active touchpad after the upgrade due to a computer limitation.

You have to attach a USB mouse to the computer to be able to roll back the upgrade to the original Windows version.

Model
Inspiron 14 3442
Inspiron 15 3542
Inspiron 17 5748
Vostro 3446
Vostro 3546
XPS 13 9333

Solution

This functional limitation is only associated with the 32-bit version of Windows 10.

You can reimage the computer with 64-bit versions of Windows 7 SP1 or Windows 8.1 then upgrade to Windows 10 64-bit.

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Affected Products

Inspiron 3442, Inspiron 3542, Inspiron 5748, Vostro 3446, Vostro 3546, XPS 13 9333
Article Properties
Article Number: 000131800
Article Type: Solution
Last Modified: 19 Dec 2022
Version:  7
Find answers to your questions from other Dell users
Support Services
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Article Properties
Article Number: 000131800
Article Type: Solution
Last Modified: 19 Dec 2022
Version:  7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.