How to Find the Service Tag Number and OS Revision on a Chromebook or Chromebox within the Operating System
Summary: Steps for finding the Service Tag Number and Operating System (OS) Revision in ChromeOS.
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Symptoms
Cause
No cause information.
Resolution
Finding the Service Tag and OS Revision within ChromeOS
Locating the Dell Service Tag number or the OS revision for a Chromebook can be difficult for Users not familiar with the Chrome Developer Mode (Dev Mode).
The instructions below show how to locate the Service Tag number and OS revision of a Chromebook, Out of the Box (OOB) or after Power Washing the Chromebook.
Locating the Service Tag
On a new Chromebook or one that was Power Washed, when you get to the Chrome Welcome screen, press the ALT+V hotkey combination and you see a string of numbers in the upper right corner of the screen (Figure 1).
Figure 1
The string begins with the ChromeOS version and ends with the Service Tag number. (Highlighted in red in the image above)
Affected Products
Chromebox, Chromebook, Chromebook 11, Chromebook 3100 2-in-1, ChromeBook 3100, Chromebook 3120 (End of Life), Chromebook 11 3180, Chromebook 11 3189, Chromebook 5190 2-in-1, Chromebook 5190, Chromebook 13 3380, Chromebook 7310, ChromeBook 3400
, Dell Chromebox 3010, ChromeBox For Meetings, Inspiron Chromebook 11 3181, Inspiron Chromebook 11 3181 2-in-1, Inspiron Chromebook 7486
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Article Properties
Article Number: 000175440
Article Type: Solution
Last Modified: 30 Aug 2023
Version: 5
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