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NVP vProxy: NetWorker VIB to Open NFS Ports For vProxy FLR

Summary: NetWorker does not have a vSphere Installation Bundle (VIB) to open ports needed for FLR on the VMware ESXi hosts. Request For Enhancement (RFE) was opened for this.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

  • NetWorker VMware Protection (NVP) vProxy File Level Restore (FLR) or Instant Access restore fails with an NFS-related error in the recover session log.
159373:nsrvproxy_flr: vProxy Log: YYYY/MM/DDTHH:MM:SSZ INFO: [@(#) Build number: 123] Unmounting after mount failure: Unable to create datastore 'EMC-FLR-vproxy_name-026473-1645810870' using 'DD_NAME:/data/col1/networker/FLR-vproxy_name-4bd57875-57f8-4dbf-a98a-b949ea2d5d30': ServerFaultCode: An error occurred during host configuration. Operation failed, diagnostics report: Mount failed: Unable to complete Sysinfo operation. Please see the VMkernel log file for more details.: Unable to connect to NFS server.
OR: 
159373:nsrvproxy_flr: vProxy Log: YYYY/MM/DD HH:MM:SS INFO:   [@(#) Build number: 66] Unmounting after mount failure: Unable to create datastore '[VPROXY_NAME]-1487848168' using '[DATA_DOMAIN]:/data/col1/coral/[VPROXY_NAME]-519f0a6a-348f-4950-bba7-5af3b1e4fca8': ServerFaultCode: An error occurred during host configuration.
  • NFSv3 is enabled on the Data Domain and is the default Network File System (NFS) protocol.
NFS settings in Data Domain
  • The ESXi host the vProxy resides on is unable to reach NFS ports 2049, 2052 on the Data Domain host.

Cause

Ports 2049, 2052, and 111 are required between the ESXi hosts and Data Domain in order for vProxy FLR and Instant Access Restore to succeed.  

The ESXi host security profile is blocking one or more of these ports, and it is not possible for the VMware administrator to open the ports.

Resolution

Request For Enhancement (RFE) NW-I-2300 was filed to request a VIB which opens the ports required by vProxy FLR and Instant Access Restore on the ESXi hosts. If you would like to track the RFE, contact your Dell Site Account Manager (SAM) or sales representative with RFE NW-I-2300.

Workaround:

To recover files, you must perform a VMDK (disk restore) and copy the files from the recovered disk to the system the disk was restored to. A VMDK restore reboots the target VM during the restore. You can recover the disk to an alternate VM if it is the same OS type (that is: Linux or Windows). 

Additional Information

ESXi Firewall Configuration: https://docs.vmware.com/en/VMware-vSphere/7.0/com.vmware.vsphere.security.doc/GUID-8912DD42-C6EA-4299-9B10-5F3AEA52C605.html This hyperlink is taking you to a website outside of Dell Technologies.
Incoming and Outgoing Firewall Ports for ESXi Hosts https://docs.vmware.com/en/VMware-vSphere/7.0/com.vmware.vsphere.security.doc/GUID-171B99EA-15B3-4CC5-8B9A-577D8336FAA0.html This hyperlink is taking you to a website outside of Dell Technologies.

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000225591
Article Type: Solution
Last Modified: 03 Jun 2024
Version:  1
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