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How to Identify the Secureworks Red Cloak Endpoint Agent Version

Summary: The version of the Secureworks Red Cloak Endpoint agent may be identified by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

This article provides the steps to locate and identify the Secureworks Red Cloak Endpoint agent version.

Affected Products:

  • Secureworks Red Cloak Endpoint

Affected Operating Systems:

  • Windows
  • Linux

Click the appropriate operating system for more information.

To confirm the agent version:

  1. As an administrator, right-click the Windows start menu and then click Run.
  2. In the Run UI, type cmd and then press Enter.

Run UI

  1. Type cd "[PATH]" and then press Enter.

Changing directory

Note:
  • [PATH] = The Secureworks Red Cloak Endpoint setup folder
  • By default, the setup folder is C:\Program Files (x86)\Dell SecureWorks\Red Cloak.
  1. Type redcloak.exe --check and then press Enter.

Checking Red Cloak version

  1. Command Prompt outputs information similar to the below example output. The installed version displays in the [INFO] Version: output. If you see errors or do not see a [SUCCESS] message at the end, contact Dell Support.
…
[ INFO  ] Secureworks Red Cloak
[ INFO  ] Communications Check
[ INFO  ]
[ INFO  ] This process will check the communications channel between
[ INFO  ] this system and the servers.
[ INFO  ]
[ INFO  ] Version: 2.8.3.0
[ INFO  ] Configuration: c:\Program Files (x86)\Dell SecureWorks\Red Cloak\config.bin 
…
[SUCCESS] connection active
Note:

To confirm the agent version:

  1. Open Terminal.

Terminal

  1. Type /opt/secureworks/redcloak/bin/redcloak -–check and then press Enter to verify the agent version. The installed version displays in the [INFO] Version: output.

Checking Red Cloak version

Note: The version in the example image may differ in your environment.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Secureworks
Article Properties
Article Number: 000201789
Article Type: How To
Last Modified: 13 Feb 2023
Version:  2
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