How-To Dell Server: Support Tutorials and Diagnostic Tools
Summary: List of Support Tools and available articles to troubleshoot and repair a Dell PowerEdge server.
Symptoms
Cause
This page explains how to perform support operations on Dell PowerEdge servers. It includes where to find and use the diagnostic tools for Dell Servers. If needed the restart and reset procedures are detailed. If possible, before engaging in any resolution, it is advised to update the faulty component. For more information, read the article Update Server Firmware for Optimal Performances.
Resolution
Accelerate Support Resolution, and generate system logs
Generate LogsStart Server Troubleshooting
Basic and advanced troubleshooting methodsHow can I Reset or Restart my Dell Server?
How to boot into the BIOS or the Lifecycle Controller
How to reset the BIOS on a Dell PowerEdge Server?
Dell PowerEdge: Troubleshooting a Server that does not start (No Power, No POST, No Boot and No Video)
How to check if server hardware is working properly with embedded diagnostics?
How to gather logs for advanced troubleshooting?
Dell eSupport Features
How to identify the generation of a Server?How to contact Dell Support and open an Online Case for my Dell PowerEdge Server?
How to identify the PPID (Piece Part Identification) on Dell parts?
Get started, and browse to Dell.com/myaccount
If the warranty of the server has expired, available support solutions are listed in this article.
More parts can be ordered to repair or upgrade the server.
Affected Products
PowerEdgeArticle Properties
Article Number: 000133157
Article Type: Solution
Last Modified: 06 May 2024
Version: 12
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000133157
Article Type: Solution
Last Modified: 06 May 2024
Version: 12
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.